Renard Watkins, MSIS, ITIL Foundation
Details
Information Systems Security Management
Strayer University
2011 : 2015
Bachelors of Science
Management Information Systems
National Louis University
2007 : 2009
Associate of Arts
Technical Management
Malcolm X College
2007
American Computer Corp
Rogers Corporation
Information Security Analyst
• Providing onsite support as a single technician for professional and manufacturing users.
• Proficient in ITIL best practices, Incident Management and Service Management process. ITIL 4 Certified.
• Deploys Windows Cumulative and Service stack patches and updates.
• Project Manager for the PAM solution.
• Correlating patches to CVE’s to ensure the security of the environment.
• Work closely with the Information Security Team to remediate monthly hunt reports from Rapid 7.
• Given Rapid7 access to monitor vulnerabilities and conduct mitigation tasks.
• Creates technical documentation and Standard Operating Procedures for User Support Teams.
• Works with users to give a clear understanding of security protocols.
• Oversee Help Desk tickets to ensure SLA goals are met and generate reports for completion analysis.
• Respond to assigned Help Desk tickets and provide solutions for high complexity PC, printer, mobile device problems. Resolve tickets escalated by User Support Specialists.
• Demonstrates ownership for multiple global User Support applications.
• Install, maintain, configure, support two or more User Support applications, driving for maximum value / effectiveness.
• Participates on cross functional project teams (may include applications / infrastructure role), completing assigned tasks on time and to specification.
• Perform Root Cause Analysis and Corrective Action to prevent recurring issues.
• Act as back-up for the Service Desk manager.
• Manages the company’s mobile device portal.
2019 : 2022
Rogers Corporation
User Support Analyst
• Supporting over 1000 users on various technical issues and problems related to hardware, software, and peripherals including Remote and Bio life blood Donor employees.
• Monitor Inventory levels and assign assets to new and existing users.
• Providing support for all mobile devices – Tablets, IPad, IPhone and Android devices.
• Responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.
• Conduct data hashed imaging for all legal holds with Encase.
• Oversee lease refresh process for laptop and desktop computers.
• Generates XML files and tokens for data recovery.
• Provide onsite support for national sales meetings and conferences.
• Assist in various projects within the global IT organization.
• Collaborating with other teams within global IT, when required.
2016 : 2019
Shire
Senior IT Technical Analyst
• Provide IT support for C level executives and executive admins. Including but not limited to : set-up, support and monitoring telepresence meetings; provide assistance on new technologies, changes and upgrades/enhancements of current software or hardware.
• Collaborate across IT functions, vendors, IT Service Delivery for problem resolution and/or enhancements to technology.
2015 : 2016
Modis
VIP Support Analyst (Kraft Heinz Account)
• Acquired digital evidence by extracting data; Analyze the data/evidence using proper protocol and specialized tools; Retrieve custodian email from Exchange Admin Center; Upload custodian emails to a Clearwell e-discovery system for analysis; Investigate computers that may be involved in inappropriate use.
• Preserved the hashed data/evidence for litigation; Conduct remote investigations to obtain evidence; Take custody of all legal hold machines; Handled all forensic activity with a high level of discretion; Disable user accounts in Active Directory; Use write blockers to retain metadata
2015 : 2015
Modis
Computer Forensics Analyst (Kraft Heinz Account)
Skills
Active Directory, Business Process Improvement, Cisco Technologies, Citrix, Computer Hardware, Computer Security, Data Center, Disaster Recovery, Hardware, Help Desk Support, HP, Incident Management, Information Technology, Integration, ITIL, ITIL4, IT Management, IT Operations, IT Service Management, IT Strategy, LAN-WAN, Laptops, Management, Network Administration, Networking, Operating Systems, Printers, Process Improvement, Project Management, SDLC, Security, Servers, Service Delivery, SharePoint, Software Documentation, Software Installation, Switches, System Administration, System Deployment, TCP/IP, Technical Support, Testing, Troubleshooting, Vendor Management, VMware, Windows 7, Windows Server, Windows XP, XP
About
Experienced Information Technology Technical Analyst with a demonstrated history of working in the biotechnology industry. Skilled in IT Strategy, Data Center, Management, System Deployment, and Software Documentation. Strong information technology professional with a Master's degree focused in Information Systems Security Management from Strayer University.
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