Rex Lee
Details
2022 : Present
Verizon
Senior Manager - Verizon CyberSecurity | Product Security Risk Governance
Manage a team focused on Federal and State regulatory compliance for Verizon Business Group (VBG) including CPNI data privacy, customer authentication, marketing consent, significant account change notifications (SAC), Telephone Consumer Protection Act (TCPA) and third party verification. Lead the team through organizational transformation - VSP & VZ 2.0.
* Architect and implement a risk management framework to identify, assess and remediate regulatory, information security, operational, financial and reputational risk for high risk compliance areas.
* Ideate, create and implement the VBG RMC CPNI SAC & TCPA Governance Programs including risk management activities, reporting and issue escalation/remediation across VBG that are repeatable and scalable.
* Drive expansion of the team’s scope across VBG for regulatory compliance oversight and second line of defense activities.
2019 : 2023
Verizon
Senior Manager - Security Risk Management & Compliance
Serve as the Chief of Staff to the Director of Risk Management, Information Security & Compliance. Engage with Senior Leadership in the formulation and execution of strategic goals, initiatives and Executive reporting. Accelerate organizational transformation and drive critical projects. Shepherd Audit Committee planning, logistics and orchestration of content in support of VMAC Risk Meetings. Serve as a key partner to the Leadership team, providing insight and guidance on a diverse set of topics and workstreams.
* Own the Budget and Budget Process. Work with Finance on Outlook (OL), Budget, Long Term Plan, Hiring OL and Org chart updates.
2016 : 2019
Verizon
Chief of Staff - Risk Management, Information Security & Compliance
Freelance consulting and advisory services. Emissary is backed by Google Ventures, New York Times, eBay, nextview ventures and other VCs.
2016 : 2017
Emissary.io
Analytics & Insights Advisor
Head of BI & Reporting - Responsible for development of cyber security reporting and analytics capabilities, strategy and roadmap for over 500 customers and all internal teams within Cyber Security Services. Redesign, implement and manage the Global Cyber Security Services (CSS) Business and Reporting Intelligence Unit. Deliver intelligence and insights to CSS Enterprise customers and internal stakeholders. Enhance the delivery process and outputs to ensure market leading analysis and insight delivery. Exploit synergies in data, intelligence, tools and technology.
* Manage a team of offshore developers and engineers responsible for all Customer Portal cyber security reporting including : Customer Monthly Report, entitlements, incidents, devices, alarms, threat intelligence, traffic analysis.
* Day-to-day management/prioritization of the overall work queue, capacity & end-of-life IT Asset planning.
* Gather report use cases, create epics and user stories (JIRA), complete data discovery, data integration, testing of tools and technology that deliver big data capabilities, analytics and reporting that scales with growth.
* Revise and rebuild the report request and delivery process (previously called the “black hole”). Create new reporting process flows for various scenarios including global customer portal reporting, project related reporting and ad-hoc customer reporting.
* Develop and introduce a reporting scorecard with KPIs to measure team performance.
* Post-implementation (1 year) report backlog improved 61%, number of new requests increased by 94% as a result of improved delivery of reports (grew 152% to 406 closed requests)
* Reports delivered grew 152% to 406 closed requests vs. the 1 year pre-transition period.
* Number of reports closed within 7 days increased 176%, reports closed within 24 hours increased 300+%.
* Support Sales Enablement and Marketing efforts.
* Data breach & ROI calculator, Monthly & Quarterly Operational Review
2014 : 2016
Symantec
Manager Business Intelligence & Reporting (Cyber Security Services)
About
Multifaceted business professional with 20+ years experience working for top-tier U.S. Cyber Security, Internet, Internet Infrastructure, Telecommunications, Cable MSO and Extended Warranty companies. Strong analytical, evaluation and planning skills. Customer & Client focused with attention to corporate goals and profit objectives.
Leverages analytical and business skills to translate client needs and requirements into marketing and sales strategies that maximize campaign performance, improve relations with existing customers, and create revenue opportunities with strategic partners. Optimizes technology, tools, and processes for sales & finance organizations and astutely manages performance metrics related to revenue, commissions, bonuses and contests. Excels in pricing, RFPs, and contract negotiations.
Specialties: Governance Risk & Compliance, Audit & Controls, CPNI, TCPA, Forecasts & Budgets, Business & Sales Operations, Business Intelligence, Business Case Development, Commission Plans, MBOs, Strategic Analysis, Executive Dashboards & Reporting, KPIs/Metrics, Financial Models, Pricing, P&L Analysis, Partner & Customer Reward Programs, Extended Warranty Programs, Marketing Analysis, Product Analysis, Website Analytics, Project Management, Retention KPIs, Customer Insights, Agent Level Scorecards, Competitive Intelligence.
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