Rhonda Knight
Details
Communications
Lindenwood University
2004 : 2008
CenturyLink
Sr Information Security Auditor
2013 : 2014
Winning Technologies
Project Manager
Manage client base for Central Region and clients in top 250, one of which is the #2 network client for our company.
Create, manage project plans for client implementations achieving deadline requirements while following industry best practices.
Maintain positive client relations to retain business and reduce churn.
Troubleshoot urgent issues while maintaining calm decorum and achieve timely results.
2004 : 2013
SAVVIS
Client Service Partner/Service Management
Worked with clients on a daily basis to resolve Tier One technology issues.
Troubleshooted and priroritized issues according to level of severity.
Successfully escalated issues to Tier Two and Tier Three engineers accordingly.
2004 : 2005
SAVVIS
Technical Service Representative
•Responsible for all aspects of technology on behalf of the Instructional Service Center, which employs key curriculum coordinators and staff of 70 in large school district of 28 schools.
•Managed, diagnosed and repaired iMacs and PC’s totaling 162 units.
•Provided staff training and support on presentation equipment for multiple workshops throughout school year for employees and high level educators.
2001 : 2004
Parkway School District
Computer Resource Specialist
Skills
Cloud Computing, Co-location, CRM, Data Center, Disaster Recovery, DNS, Enterprise Software, High Availability, ITIL, IT Operations, Managed Services, Management, Networking, Professional Services, SaaS, Telecommunications, Virtualization, VMware
About
•Recognized for initiative, follow-through, enthusiasm, dedication and loyalty.
•Outstanding presentation skills with clients maintaining exceptional customer relations.
•Exceptional organizational skills in planning and facilitating meetings with key clients and top management levels.
•Keen analytical and troubleshooting ability.
•Ability to develop and deliver curriculum/training to internal and external groups.
•Skilled in handling multiple and diverse projects simultaneously.
•Completion of internal Project Management certification 2009.
•Remain calm and professional when difficult conversations and critical issues arise with customers achieving Trusted Advisor status.
•Proven ability to maintain productive internal and external relationships with key decision makers and to manage projects to completion to guarantee the achievement of corporate goals.
•Interacts well with people at all levels regardless of their cultural, economic or social backgrounds, obtaining a mentorship-like relationship with fellow Client Service Partners.
Specialties: Client Relations and Project Management
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