Ricardo Medina Ferrer
Details
Defense Information Systems Agency
IT Customer support/ Cybersecurity
Monitor help desk system for incoming requests and resolve or escalate accordingly. Diagnose and repair all desktop, laptop, printer, hardware, software and other peripheral device issues. Fully document all steps and communication for each issue. Install and support business and clinical applications. Document processes and procedures. Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment. Proficient in Windows PC and printer administration and maintenance, strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals. Logs and tracks numerous incidents using BMC Remedy IT Service Management.
2018 : 2019
Chameleon Integrated Services
Help Desk Technician
2015 : 2018
Salt Lake City Military entrance Processing Station
Human Resources Assistant/ Processing Technician
2010 : 2014
United States Marine Corps
Administrative specialist
About
Monitor help desk system for incoming requests and resolve or escalate accordingly. Diagnose and repair all desktop, laptop, printer, hardware, software and other peripheral device issues. Fully document all steps and communication for each issue. Install and support business and clinical applications. Document processes and procedures. Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment. Proficient in Windows PC and printer administration and maintenance, strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals. Logs and tracks numerous incidents using BMC Remedy IT Service Management.
CONFLICT RESOLUTION FLEXIBLE & DEPENDABLE LEADERSHIP
ORGANIZING TRAINING & DEVOLPOMENT BI-LINGUAL ENGLISH SPANISH
OPERATIONS TIME MANAGEMENT DECISION MAKING
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