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Richard Brown
IBM - Lead Information Security Officer
Buford, GA, United States
Details
Experience:
• Conducts Vulnerability Assessments, phishing campaigns and threat hunting activities to proactively search for threats in the enterprise environment.
• Conducts Penetration Test against Active Directory, Application and Network Assets.
• Creates concise formal assessment reports for both technical and executive level audiences
• Discusses with management various remediation techniques to mitigate the risk associated with vulnerabilities discovered during testing.
• Experienced in creating and tuning IDS firewall rules to aid in intrusion detection, intrusion prevention and anomaly detection.
• Analyzes security alerts to identify potential security incidents.
• Trained internal personnel on the techniques used by hackers to compromise employee workstations and on the importance of following security policies to ensure a secure Network Environment.
• Reviews asset architecture from a security best practices perspective to ensure adherence to regulatory guidance including but not limited to ISO 27001, PCI-DSS, NIST 800-53, and HIPPA.
2015 : Present
IBM
Information Security Lead
• Built, installed, configured and maintained over 32 million dollars in IBM system, network and software assets.
• Installed and administers production High End POWER Systems running Red Hat Linux, AIX and IBMi.
• Deployed and manages the Product Engineering Groups LAN's, WAN's and VPN's including servers, routers, switches and firewalls.
• Installed security measures and operates software to protect systems and information infrastructure.
• Responsible for weekly patch management and possess an in debt understanding of how to research and deploy critical patches in a timely and efficient manner.
• Developed the backup and disaster recovery procedures for the data contained on the systems in our production network.
2013 : 2015
IBM
Senior Network Engineer
• Act as an escalation point for Remote Technical Support and Field Support Technicians involved in complex, severity 1 and system down issues.
• Interface directly with client's high-level crisis management teams regarding High End Enterprise IBM POWER Servers affected by unplanned outages.
• Identify and implement appropriate technical actions as needed to restore normal operations on high visibility, large scale server deployments.
• Perform in-depth technical troubleshooting, full root cause analysis, and engage appropriate account executives as needed to drive incident and problem management.
• Drive continuous POWER Systems product improvements through lessons learned from field reported problems and activities.
• Write knowledge articles and peer review root cause analysis documentation for defect prevention associated with field-reported issues.
• Comfortable working in large-scale system environments and troubleshooting issues across complex system components.
2010 : 2013
IBM
POWER System SME/Product Engineer
• Provide remote technical support expertise to both customers and internal field support personnel.
• Perform problem determination by working with IBM customers and using specialized diagnostic tools to isolate and resolve complex system problems.
• Keep customers, partners, and internal stakeholders regularly informed of problem investigation and resolution status throughout the support service request life cycle, maintaining high level of customer satisfaction.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Ensure that all actions taken are clearly and regularly documented in the support service request.
• Web Administrator for the pSeries/POWER Systems Home Page
• A T3 Trainer that learns, develops and delivers in house training classes to aid in the ongoing education of Remote Technical Support staff.
2005 : 2010
IBM
Remote Technical Support Technician
• Conducts Penetration Test against Active Directory, Application and Network Assets.
• Creates concise formal assessment reports for both technical and executive level audiences
• Discusses with management various remediation techniques to mitigate the risk associated with vulnerabilities discovered during testing.
• Experienced in creating and tuning IDS firewall rules to aid in intrusion detection, intrusion prevention and anomaly detection.
• Analyzes security alerts to identify potential security incidents.
• Trained internal personnel on the techniques used by hackers to compromise employee workstations and on the importance of following security policies to ensure a secure Network Environment.
• Reviews asset architecture from a security best practices perspective to ensure adherence to regulatory guidance including but not limited to ISO 27001, PCI-DSS, NIST 800-53, and HIPPA.
2015 : Present
IBM
Information Security Lead
• Built, installed, configured and maintained over 32 million dollars in IBM system, network and software assets.
• Installed and administers production High End POWER Systems running Red Hat Linux, AIX and IBMi.
• Deployed and manages the Product Engineering Groups LAN's, WAN's and VPN's including servers, routers, switches and firewalls.
• Installed security measures and operates software to protect systems and information infrastructure.
• Responsible for weekly patch management and possess an in debt understanding of how to research and deploy critical patches in a timely and efficient manner.
• Developed the backup and disaster recovery procedures for the data contained on the systems in our production network.
2013 : 2015
IBM
Senior Network Engineer
• Act as an escalation point for Remote Technical Support and Field Support Technicians involved in complex, severity 1 and system down issues.
• Interface directly with client's high-level crisis management teams regarding High End Enterprise IBM POWER Servers affected by unplanned outages.
• Identify and implement appropriate technical actions as needed to restore normal operations on high visibility, large scale server deployments.
• Perform in-depth technical troubleshooting, full root cause analysis, and engage appropriate account executives as needed to drive incident and problem management.
• Drive continuous POWER Systems product improvements through lessons learned from field reported problems and activities.
• Write knowledge articles and peer review root cause analysis documentation for defect prevention associated with field-reported issues.
• Comfortable working in large-scale system environments and troubleshooting issues across complex system components.
2010 : 2013
IBM
POWER System SME/Product Engineer
• Provide remote technical support expertise to both customers and internal field support personnel.
• Perform problem determination by working with IBM customers and using specialized diagnostic tools to isolate and resolve complex system problems.
• Keep customers, partners, and internal stakeholders regularly informed of problem investigation and resolution status throughout the support service request life cycle, maintaining high level of customer satisfaction.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Ensure that all actions taken are clearly and regularly documented in the support service request.
• Web Administrator for the pSeries/POWER Systems Home Page
• A T3 Trainer that learns, develops and delivers in house training classes to aid in the ongoing education of Remote Technical Support staff.
2005 : 2010
IBM
Remote Technical Support Technician
Company:
IBM
About
Experienced Information Security Lead specializing in penetration testing, risk assessment, and threat protection. Broad Knowledge of firewall rules configuration, IDS/IPS implementation, and Security Information and Event Monitoring (SIEM). Exceptionally well-versed in the art Social Engineering. A confident, well-spoken presenter capable of explaining the details of complex topics to both technical and non-technical audiences.
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