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Rick Jones
Systems Administrator (Cybersecurity) at ALDI USA
Channahon, IL, United States
Details
Education:
Graduate Certificate
Information Systems Management
Keller Graduate School of Management of DeVry University
2012 : 2013
Bachelor of Arts (Hons)
Business
The University of Hull
2004 : 2007
GCE ‘A’ Levels
Economics & Business Studies, Information & Communication Technology, English Literature
Wolfreton College- Hull, England
2002 : 2004
Information Systems Management
Keller Graduate School of Management of DeVry University
2012 : 2013
Bachelor of Arts (Hons)
Business
The University of Hull
2004 : 2007
GCE ‘A’ Levels
Economics & Business Studies, Information & Communication Technology, English Literature
Wolfreton College- Hull, England
2002 : 2004
Experience:
2022 : Present
ALDI USA
Systems Administrator (Cybersecurity)
• Utilize vSphere to perform a variety of tasks including placing hosts into maintenance mode, expanding SAN volumes and moving virtual machines to different hosts (VMotion)
• Perform backups and file restores utilizing Veeam and participate in tape rotation
• Employ Hyper-V to investigate store server issues such as slowness, error messages and system crashes
• Install Windows Server 2016 on new store servers and test to ensure system is working correctly
• Investigate Uninterruptable Power Supplies (UPS) connection and battery issues
• Install network and fiber cabling between switches and hosts
• Perform maintenance checks on Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) to ensure guidelines are being followed
• Work with the IT Operations Center (ITOC) in Hungary to implement alerts
• Monitor Data Center and Network devices in CheckMK and set downtime for maintenance
• Perform server room maintenance including moving equipment, fiber and network cable connections, install new equipment from Fujitsu, APC and Dell
• Maintain Status Map utilizing SQL commands
2019 : 2023
ALDI USA
Systems Administrator (Data Center)
• Investigate a variety of different outages including network, fax and Wi-Fi
• Escalate issues to service vendors including Comcast, AT&T, Granite and Windstream
• Utilize PRTG to determine trends impacting the network performance and take remediation steps
• Troubleshoot desktop and laptop issues including being unable to connect to the network, unable to print, internet browser issues and applications issues
• Investigate network streaming issues such as video (Upshow) and audio (Curio) streaming issues and printer issues (Xerox and Ricoh)
• Image computers with Windows 8.1 and 10, encrypt drives with Bitlocker and update the operating system, drivers and system software
• Perform onsite visits to clinics in order to investigate network and computer issues
• Contact 3rd party IT support providers to provide support for remote clinics, describe network infrastructure in detail to ensure onsite work can be performed correctly and efficiently
2018 : 2019
ATI Physical Therapy
Technical Assistance Analyst II
Application Support Analyst - Work Description :
• Demonstrate excellent knowledge of both Apple iOS and Android operating systems
• Collaborate with the Application Development team to identify trends and recommend enhancements to improve the patient app experience
• Create knowledge base articles to establish detailed step-by-step documentation for how to fix specific errors with the app
• Provide phone support for all ATI App users throughout the country
EMR Software Support Specialist - Work Description :
• Resolve issues via helpdesk tickets submitted by clinical staff utilizing proprietary EMR applications
• Administer technical clarification as well as re-education of company compliance guidelines through friendly and effective communication
• Provide credible and courteous assistance to Regional Directors, Office Managers, and Clinical Operations staff by solving issues related to EMR clinical documentation
2017 : 2018
ATI Physical Therapy
Application Support Analyst
Technical Analyst/Service Desk Work Description :
• Reviewed ticketing and monitoring dashboards for assignment of tickets through Autotask ticketing system
• Checked, validated and updated ticket documentation
• Quickly and accurately prioritized incidents and promoted proper Incident Management
• Troubleshot, escalated, and/or resolved tickets within defined SLAs
• Leveraged remote support tools to resolve support requests
• Supported users with adding email and VPN access to Apple and Android mobile devices
• Identified solutions for hardware, software, and network issues
• Assisted end users with software related computer issues
• Created users in Active Directory and set necessary permissions
• Updated user email accounts through Office 365 portal and Exchange Management Console
• Troubleshot wired and wireless network connection challenges
• Installed a wide range of software packages, remediating installation issues
Network Operations Center Technician Work Description :
• Monitored client networks through N-Central, PRTG Network Monitoring and FireEye applications
• Alerted clients for severity 1 and 2 issues
• Sent warning notifications to clients for severity 3 and 4 alerts, displaying server trends to provide advice to for monitoring threshold adjustments
• Remediated server issues such as high memory utilization or loss of connectivity
• Verified backups had completed successfully and remediated failures using Veeam, Symantec Backup Exec, Microsoft Data Protection Manager (DPM), Cloudberry, Acronis and Datto backup solutions
2016 : 2017
SWC Technology Partners
Technical Analyst and NOC Technician
ALDI USA
Systems Administrator (Cybersecurity)
• Utilize vSphere to perform a variety of tasks including placing hosts into maintenance mode, expanding SAN volumes and moving virtual machines to different hosts (VMotion)
• Perform backups and file restores utilizing Veeam and participate in tape rotation
• Employ Hyper-V to investigate store server issues such as slowness, error messages and system crashes
• Install Windows Server 2016 on new store servers and test to ensure system is working correctly
• Investigate Uninterruptable Power Supplies (UPS) connection and battery issues
• Install network and fiber cabling between switches and hosts
• Perform maintenance checks on Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) to ensure guidelines are being followed
• Work with the IT Operations Center (ITOC) in Hungary to implement alerts
• Monitor Data Center and Network devices in CheckMK and set downtime for maintenance
• Perform server room maintenance including moving equipment, fiber and network cable connections, install new equipment from Fujitsu, APC and Dell
• Maintain Status Map utilizing SQL commands
2019 : 2023
ALDI USA
Systems Administrator (Data Center)
• Investigate a variety of different outages including network, fax and Wi-Fi
• Escalate issues to service vendors including Comcast, AT&T, Granite and Windstream
• Utilize PRTG to determine trends impacting the network performance and take remediation steps
• Troubleshoot desktop and laptop issues including being unable to connect to the network, unable to print, internet browser issues and applications issues
• Investigate network streaming issues such as video (Upshow) and audio (Curio) streaming issues and printer issues (Xerox and Ricoh)
• Image computers with Windows 8.1 and 10, encrypt drives with Bitlocker and update the operating system, drivers and system software
• Perform onsite visits to clinics in order to investigate network and computer issues
• Contact 3rd party IT support providers to provide support for remote clinics, describe network infrastructure in detail to ensure onsite work can be performed correctly and efficiently
2018 : 2019
ATI Physical Therapy
Technical Assistance Analyst II
Application Support Analyst - Work Description :
• Demonstrate excellent knowledge of both Apple iOS and Android operating systems
• Collaborate with the Application Development team to identify trends and recommend enhancements to improve the patient app experience
• Create knowledge base articles to establish detailed step-by-step documentation for how to fix specific errors with the app
• Provide phone support for all ATI App users throughout the country
EMR Software Support Specialist - Work Description :
• Resolve issues via helpdesk tickets submitted by clinical staff utilizing proprietary EMR applications
• Administer technical clarification as well as re-education of company compliance guidelines through friendly and effective communication
• Provide credible and courteous assistance to Regional Directors, Office Managers, and Clinical Operations staff by solving issues related to EMR clinical documentation
2017 : 2018
ATI Physical Therapy
Application Support Analyst
Technical Analyst/Service Desk Work Description :
• Reviewed ticketing and monitoring dashboards for assignment of tickets through Autotask ticketing system
• Checked, validated and updated ticket documentation
• Quickly and accurately prioritized incidents and promoted proper Incident Management
• Troubleshot, escalated, and/or resolved tickets within defined SLAs
• Leveraged remote support tools to resolve support requests
• Supported users with adding email and VPN access to Apple and Android mobile devices
• Identified solutions for hardware, software, and network issues
• Assisted end users with software related computer issues
• Created users in Active Directory and set necessary permissions
• Updated user email accounts through Office 365 portal and Exchange Management Console
• Troubleshot wired and wireless network connection challenges
• Installed a wide range of software packages, remediating installation issues
Network Operations Center Technician Work Description :
• Monitored client networks through N-Central, PRTG Network Monitoring and FireEye applications
• Alerted clients for severity 1 and 2 issues
• Sent warning notifications to clients for severity 3 and 4 alerts, displaying server trends to provide advice to for monitoring threshold adjustments
• Remediated server issues such as high memory utilization or loss of connectivity
• Verified backups had completed successfully and remediated failures using Veeam, Symantec Backup Exec, Microsoft Data Protection Manager (DPM), Cloudberry, Acronis and Datto backup solutions
2016 : 2017
SWC Technology Partners
Technical Analyst and NOC Technician
Company:
ALDI USA
Years of Experience:
11
Skills
Business, Content Acquisitions, Content Coordination, Content Management Systems (CMS), Help Desk Support, ICT, Networking, Online Content, Security, Social Media, Technical Support, Troubleshooting, Web Admin, Windows Server
Profile Photo
