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Robert De Laurentis Jr
Information Security Operations
New York, NY, United States
Details
Experience:
Under Construction
2016 : Present
United Nations
Information Security Operations Technician
Provided essential IT support for software, hardware and networking issues for
approximately 1,500 end users. Performed troubleshooting, debugging, root cause analysis
and post-analysis. Worked closely with users via phone, email, remote desktop and inperson.
Prioritized tickets based upon escalation level and significance; ensured users
issues were resolved within timely manner. Created security groups limiting access to
individuals based upon security level and business unit. Assisted in managing data center,
including running cables, maintaining servers and changing back-up tapes. Placed
purchase orders for new IT equipment. Managed SharePoint application for Business
Solutions Centre team.
2008 : 2016
United Nations
Senior Service Desk Technician Spv
Used problem-solving techniques to analyze and resolve issues for approximately 300
users. Instrumental in developing instruction solutions documents for issue resolution;
presented new operations to supply IT personnel with proper procedural documentation.
Assisted in development of proprietary tools to better serve end users; gathered
requirements, prepared use case documentation and facilitated rollout of new
applications. Managed inventory of hardware, including laptops, cell phones, mobile
devices and other accessories; implemented new inventory control policies that led to
significant reduction in product shrinkage.
2004 : 2008
NYC Administration for Children Services
Site Supervisor
2002 : 2004
PrimeFlight Aviation Services
Server Administrator
2016 : Present
United Nations
Information Security Operations Technician
Provided essential IT support for software, hardware and networking issues for
approximately 1,500 end users. Performed troubleshooting, debugging, root cause analysis
and post-analysis. Worked closely with users via phone, email, remote desktop and inperson.
Prioritized tickets based upon escalation level and significance; ensured users
issues were resolved within timely manner. Created security groups limiting access to
individuals based upon security level and business unit. Assisted in managing data center,
including running cables, maintaining servers and changing back-up tapes. Placed
purchase orders for new IT equipment. Managed SharePoint application for Business
Solutions Centre team.
2008 : 2016
United Nations
Senior Service Desk Technician Spv
Used problem-solving techniques to analyze and resolve issues for approximately 300
users. Instrumental in developing instruction solutions documents for issue resolution;
presented new operations to supply IT personnel with proper procedural documentation.
Assisted in development of proprietary tools to better serve end users; gathered
requirements, prepared use case documentation and facilitated rollout of new
applications. Managed inventory of hardware, including laptops, cell phones, mobile
devices and other accessories; implemented new inventory control policies that led to
significant reduction in product shrinkage.
2004 : 2008
NYC Administration for Children Services
Site Supervisor
2002 : 2004
PrimeFlight Aviation Services
Server Administrator
Company:
United Nations
About
Highly-technical service desk professional with comprehensive experience in managing IT support
teams. Consistently identify opportunities to improve IT performance and provide recommendations to
key stakeholders. Experienced in technology purchasing and vendor relations. Utilize well-developed
troubleshooting skills to diagnose and remedy issues promptly. Train and mentor staff members in best
practices. Seeking new position to leverage existing experience and build upon proven skill set.
Profile Photo
