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Roger Paredes, ITIL, OKTA Certified
Application CyberSecurity Analyst - Identity and Access Management IAM Tenet Healthcare
Dallas, TX, United States
Details
Education:
Associate's degree
General Studies
Central Texas College
Associate of Arts - AA
Business Administration and Management, General
Collin College
2009 : 2012
General Studies
Central Texas College
Associate of Arts - AA
Business Administration and Management, General
Collin College
2009 : 2012
Experience:
Act as point of escalation for IAM system user identity and access support issues.
Advise superiors on technical security controls effectiveness and recommends enhancements.
Document and implement new system integration connectors between the IAM PAM tool and applications, databases, and directories to further automate Identity Management services.
Coordinate, schedule, and implement application integrations (with internal stakeholders and third-party vendors) with standard identity tools and/or remediation activities.
Implement Okta SSO/MFA Integrations for applications.
Document technical use cases and development of storyboards as required.
Document and maintain Identity Management test strategy, plans, and cases.
Lead solution testing from Development to Staging; facilitate technical readiness for Production deployment.
Ensure users are added to the correct Active Directory Groups.
Provide support of maintenance and operations to the IAM toolsets.
Collaborates closely with the CyberArk team in maintaining password protection for privileged accounts.
Provide IAM knowledge transfer and technical support to Service Desk & Operations Support teams.
Trains new Cybersecurity team members and provide guidance in the learning process of Cybersecurity systems.
2022 : Present
Tenet Healthcare
Application Cybersecurity Analyst
IAM support tasks such as provisioning of entitlements and accounts for the user base, access rights certification, and role-based access, administration, and privileged account maintenance on a range of platforms, systems, and applications.
Worked for detailing the IAM call flow and resolution processes.
Worked for documenting IAM Technical architecture, interfaces, IAM Application, IAM scripts, IAM database table. Implement Okta SSO/MFA Integrations for applications.
Worked for documenting IAM Feed, Provisioning, De-Provisioning Process.
Excellent documentation skills, communication, and presentation skills.
Responsible for managing, supporting, and enhancing customer’s enterprise Identity and access management system.
Worked on trouble tickets/requests and responding on a timely manner.
Kept track of team’s ticket and ensure SLA or OLA compliance.
Troubleshot and debugged critical problems and resolving complex technical issues that may arise.
Participated in client/ external interactions on technical matters such as application access deployment for TenetOne.
Provided technical guidance and training. Articulated pros and cons of an action in a clear manner.
Identified opportunities for process and procedure enhancements to drive efficiency and customer service levels.
Acted as point of escalation for IAM system user identity and access support issues during On-call rotation.
Followed organizational process ensuring quality.
2021 : 2022
NTT DATA
SECURITY ANALYSIS SENIOR SPECIALIST Identity Access Management
• Oversee Audit controls, policies, procedure, and compliance for 11 hospitals in the Texas and Detroit markets.
• Maintain a corporate audit schedule and documentation for independent audits based on project type.
• Partner with the Market Service Delivery Leaders to complete the annual Risk Assessment, identify and implement best practices in several hospitals.
• Work with Application Owners to identify/ improve and document detailed controls and test procedures for over 100 applications that store, process, or transmit PHI.
• Analyze data to identify variance, trend, or outlier to support substantive testing for SOX and HIPAA audits.
• Perform IT General Control testing for financial reporting applications to be relied upon during annual SOX Audit.
• Lead the audit readiness and act as hospital liaison for periodic Tenet corporate full scope audit. Monitor related remediation plan execution.
• Provide compliance and audit training for business owners, application owners, hospital directors and IT process owners.
• Perform root cause analysis and assist with remediation for findings.
• Complete a review of quarterly physical security assessment and data center audit to ensure there is no unauthorized access and all accesses are monitored.
• Present issues to and advice CFOs, CNO and COOs on best practices and efficient implementation processes.
• Create detailed risk control matrices, testing procedures and detailed work papers to support Audit findings
• Act as SME to senior stakeholders and or team members on issue identification, mitigation, and control recommendation.
• Supervise Staff Analysts, review work papers and provide training as needed.
• Review and approve annual BCP documentation report and policies.
• Facilitate compliance with Sarbanes Oxley regulations, specifically overseeing or performing control testing and maintaining an effective control environment.
• Work as part of the IT team that perform PCI DSS testing.
2019 : 2021
NTT DATA
Senior IT Auditor/Security Analysis Senior Specialist at NTT DATA Services
• Performed trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets.
• Assisted users in solving problems using available hardware and software tools.
• Installed, maintained, and optimized desktop/notebook Windows Operating System configurations at Client site.
• Diagnosed and troubleshot issues and provided technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and clinical application issues.
• Supported multiple Physician Practice locations.
• Created and managed trouble tickets within BMC/OPAS Remedy, ServiceNow and TenetOne.
2015 : 2019
NTT DATA
Senior System Integration Specialist
• Solicited, developed, documented and managed business requirements and provided detailed design and business rules to support the business requirements throughout project life cycle up to and through change control.
• Supported System Integration Testing, User Acceptance Testing, Production Rollout.
• Knowledgeable of Caradigm Vergence Single Sign-On and Enterprise Single Sign-On
• Created, delivered and reviewed end-user documentation (user guide, process flow charts, and training materials) and training for accuracy for SharePoint Team Sites/Hospital Intranets/eTenet.
• Worked with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
• Provided break fix support, patches, updates, configurations, troubleshooting, and Go-Lives.
• Worked with users to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; used scenarios to assist the end user in acceptance testing.
• Conducted multiple eTenet/Hospital Intranet/SharePoint Team Site training and testing eTenet employees.
• Conducted business process analysis, assessments, and preliminary cost/benefits analysis to align information technology solutions with business initiatives.
• Reviewed system test plans and system tests modules before implementation.
• Developed detailed implementation and upgrade project plans in conjunction with other account team associates.
2010 : 2015
Dell services and computers
Senior Business System Analyst
Advise superiors on technical security controls effectiveness and recommends enhancements.
Document and implement new system integration connectors between the IAM PAM tool and applications, databases, and directories to further automate Identity Management services.
Coordinate, schedule, and implement application integrations (with internal stakeholders and third-party vendors) with standard identity tools and/or remediation activities.
Implement Okta SSO/MFA Integrations for applications.
Document technical use cases and development of storyboards as required.
Document and maintain Identity Management test strategy, plans, and cases.
Lead solution testing from Development to Staging; facilitate technical readiness for Production deployment.
Ensure users are added to the correct Active Directory Groups.
Provide support of maintenance and operations to the IAM toolsets.
Collaborates closely with the CyberArk team in maintaining password protection for privileged accounts.
Provide IAM knowledge transfer and technical support to Service Desk & Operations Support teams.
Trains new Cybersecurity team members and provide guidance in the learning process of Cybersecurity systems.
2022 : Present
Tenet Healthcare
Application Cybersecurity Analyst
IAM support tasks such as provisioning of entitlements and accounts for the user base, access rights certification, and role-based access, administration, and privileged account maintenance on a range of platforms, systems, and applications.
Worked for detailing the IAM call flow and resolution processes.
Worked for documenting IAM Technical architecture, interfaces, IAM Application, IAM scripts, IAM database table. Implement Okta SSO/MFA Integrations for applications.
Worked for documenting IAM Feed, Provisioning, De-Provisioning Process.
Excellent documentation skills, communication, and presentation skills.
Responsible for managing, supporting, and enhancing customer’s enterprise Identity and access management system.
Worked on trouble tickets/requests and responding on a timely manner.
Kept track of team’s ticket and ensure SLA or OLA compliance.
Troubleshot and debugged critical problems and resolving complex technical issues that may arise.
Participated in client/ external interactions on technical matters such as application access deployment for TenetOne.
Provided technical guidance and training. Articulated pros and cons of an action in a clear manner.
Identified opportunities for process and procedure enhancements to drive efficiency and customer service levels.
Acted as point of escalation for IAM system user identity and access support issues during On-call rotation.
Followed organizational process ensuring quality.
2021 : 2022
NTT DATA
SECURITY ANALYSIS SENIOR SPECIALIST Identity Access Management
• Oversee Audit controls, policies, procedure, and compliance for 11 hospitals in the Texas and Detroit markets.
• Maintain a corporate audit schedule and documentation for independent audits based on project type.
• Partner with the Market Service Delivery Leaders to complete the annual Risk Assessment, identify and implement best practices in several hospitals.
• Work with Application Owners to identify/ improve and document detailed controls and test procedures for over 100 applications that store, process, or transmit PHI.
• Analyze data to identify variance, trend, or outlier to support substantive testing for SOX and HIPAA audits.
• Perform IT General Control testing for financial reporting applications to be relied upon during annual SOX Audit.
• Lead the audit readiness and act as hospital liaison for periodic Tenet corporate full scope audit. Monitor related remediation plan execution.
• Provide compliance and audit training for business owners, application owners, hospital directors and IT process owners.
• Perform root cause analysis and assist with remediation for findings.
• Complete a review of quarterly physical security assessment and data center audit to ensure there is no unauthorized access and all accesses are monitored.
• Present issues to and advice CFOs, CNO and COOs on best practices and efficient implementation processes.
• Create detailed risk control matrices, testing procedures and detailed work papers to support Audit findings
• Act as SME to senior stakeholders and or team members on issue identification, mitigation, and control recommendation.
• Supervise Staff Analysts, review work papers and provide training as needed.
• Review and approve annual BCP documentation report and policies.
• Facilitate compliance with Sarbanes Oxley regulations, specifically overseeing or performing control testing and maintaining an effective control environment.
• Work as part of the IT team that perform PCI DSS testing.
2019 : 2021
NTT DATA
Senior IT Auditor/Security Analysis Senior Specialist at NTT DATA Services
• Performed trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets.
• Assisted users in solving problems using available hardware and software tools.
• Installed, maintained, and optimized desktop/notebook Windows Operating System configurations at Client site.
• Diagnosed and troubleshot issues and provided technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and clinical application issues.
• Supported multiple Physician Practice locations.
• Created and managed trouble tickets within BMC/OPAS Remedy, ServiceNow and TenetOne.
2015 : 2019
NTT DATA
Senior System Integration Specialist
• Solicited, developed, documented and managed business requirements and provided detailed design and business rules to support the business requirements throughout project life cycle up to and through change control.
• Supported System Integration Testing, User Acceptance Testing, Production Rollout.
• Knowledgeable of Caradigm Vergence Single Sign-On and Enterprise Single Sign-On
• Created, delivered and reviewed end-user documentation (user guide, process flow charts, and training materials) and training for accuracy for SharePoint Team Sites/Hospital Intranets/eTenet.
• Worked with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
• Provided break fix support, patches, updates, configurations, troubleshooting, and Go-Lives.
• Worked with users to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; used scenarios to assist the end user in acceptance testing.
• Conducted multiple eTenet/Hospital Intranet/SharePoint Team Site training and testing eTenet employees.
• Conducted business process analysis, assessments, and preliminary cost/benefits analysis to align information technology solutions with business initiatives.
• Reviewed system test plans and system tests modules before implementation.
• Developed detailed implementation and upgrade project plans in conjunction with other account team associates.
2010 : 2015
Dell services and computers
Senior Business System Analyst
Company:
Tenet Healthcare
Years of Experience:
29
Skills
Auditing, Business Relations, Business Relationship Management, Coaching, Communication, Critical Thinking, Customer Service, Customer Service Management, Data Analysis, Data Analytics, Identity & Access Management (IAM), Information Technology, Interpersonal Skills, ITIL Certified, Microsoft Office, Monitoring Services, Okta, Okta Single Sign-On, Presentation Skills, Problem Solving, Regulatory Audits, Relationship Building, Security Analysis, Security Policy, Single Sign-On (SSO), Supervisory Skills, Training & Development
About
APPLICATION CYBERSECURITY ANALYST with over 25 years’ experience in IT services, Logistic, and Healthcare. Skilled in Information Technology Audits, Application Cybersecurity, Troubleshooting, Training, Computer Hardware and Software. Strong support professional with a degree in Business. Talent for quickly mastering technology – completed Microsoft Office Suite certificate course, OKTA Certified, ITIL Foundation Certified, Extensive SharePoint Training including SharePoint for Power Users and conducted SharePoint Team Sites/Hospital Intranet/eTenet training for users. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
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