Roland Thorpe
Details
Information Systems Technology
Community College of the Air Force
Associate's degree
Air and Space Operations Technology
Community College of the Air Force
Scotland High School
DISA
IT Cybersecurity Specialist
2019 : 2020
ERP International
Deputy Program Manager
Provide Tier II customer support functions to include, remote access to provide information, tools, techniques and procedures to assist information systems users at all levelsEstablish network connectivity to the TRICARE Online Enterprise Rack and the CHAS servers.
• Troubleshoot/repair problems regarding network connectivity issues.
• Perform disaster recovery, such as disk head crashes or disk/data destruction.
• Investigates and provides resolution of local and server configuration faults.
• Manage the capacity of the servers, including Microsoft Windows 2008 or higher file system management and log files.
• Loads server upgrades and patches for Microsoft Windows 2008 or higher application and middleware.
• Accomplish upgrades during defined maintenance window unless declared an emergency by the COR.
• Identify and repair/resolve configuration conflicts with software installations and applications.
• Investigates and provides resolution of faults with the servers and related devices, resolving or progressing problems as appropriate.
• Investigates and provides resolution of server hardware problems.
• Ensures that maintenance and support contracts with the third party suppliers for all server hardware and software are maintained.
• Escalates hardware failures to hardware vendor as appropriate.
• Records and track all issues elevated to vendor.
• Responsible for ensuring the hardware vendor corrects the problem in accordance with warranties.
• Assist independent developers with integration of locally developed application onto the CHAS web portal.
• Investigates and provides resolution of web server problems.
• Assists with impact analysis of any changes made to the CHAS web portal core files.
2017 : 2020
ERP International
Systems Analyst II
System Administration
2015 : 2017
STS Systems Integration, LLC
System Analyst II
Cyber Systems Operator
1994 : 2015
United States Air Force
Cyber Systems Operator
Skills
Customer Support, Disaster Recovery, Information Technology, Operating Systems, Security, Servers, Software, Software Installation, System Monitoring, Systems Analysis, Windows Server
About
18 years of experience working in information technology. My experience covers support, administration and management. I pride myself on attention to detail, customer support and providing the very best product possible. Most recently, I worked as a Deputy Program Manager, ensuring availability of a global 200+ server suite and maintaining/providing application services on military healthcare systems.
Competencies: Healthcare Information Technology, Military Healthcare Systems, Information Security, Business Continuity Planning, Disaster Recovery, Risk Assessment, IT Management.
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