Roman Roberts
Details
Bachelor of Science in System and Network Security
- Improved customer satisfaction and retention rates by resolving 95% of help desk tickets within the Service Level Agreement (SLA).
- Demonstrated proficiency in troubleshooting and resolving user issues across diverse platforms including Linux, Windows, and mobile devices, maintaining a 95% customer satisfaction rate.
- Provided effective customer support by understanding user problems, running testing scripts, and asking probing questions to identify root causes.
- Leveraged technical skills in network troubleshooting to streamline processes and improve customer support effectiveness.
Cybersecurity Instructor | Jedha Bootcamp | Paris, France | August 2022 - January 2023
- Leveraged technical skills in network security, cryptography, and ethical hacking to deliver engaging and informative cybersecurity classes.
- Led hands-on lab sessions to simulate real-world cyber attacks and defense strategies, enhancing students' practical skills in cybersecurity.
- Designed and delivered a comprehensive 12-week cybersecurity curriculum covering ethical hacking, network defense, and cryptography, achieving a 95% pass rate among students in industry certification exams.
System and Network Administrator | Thales | Paris, France | September 2020 - September 2022
- Utilized technical skills in systems management and network troubleshooting to maintain the reliability of critical IT infrastructure.
- Spearheaded IT systems management, ensuring optimal performance of servers and networks.
- Conducted regular system performance monitoring, swiftly diagnosing and resolving technical issues to maintain system functionality.
- Guaranteed data integrity by implementing reliable backups and robust disaster recovery systems.
Software Developer | Naval Group | Toulon, France | April 2020 - July 2020
- Applied technical skills in secure software development to contribute to the creation and evaluation of an SNMPv3-based app, resulting in the successful implementation of robust security measures for protecting confidential information.
- Implemented SNMPv3 services within Nagios monitoring tool, enhancing network security and performance monitoring capabilities.
- Utilized technical skills in cybersecurity and encryption to safeguard sensitive user data within the application.
- Gained valuable insight into the development process, including project management, testing, and debugging.
Software Developer | Evode | Lorgues, France | April 2018 - June 2018
- Developed interactive websites using Ajax, JavaScript, HTML, and PHP within a team of 5 members, resulting in a 20% increase in user engagement.
Acquired proficient knowledge of project management, particularly Agile methodologies, through active participation in software development
projects.
- Demonstrated proficiency in software development tools to optimize project workflow and exceed client expectations.
Skills
Bash Shell
Communication Skills
Cybersecurity
Documentation
Help Desk Support
Information Security
Linux
Malware Analysis
Mitigation
Network Administration
Network Security
Powershell
Problem Solving Skills
Python
Scripting
Splunk
Systems Administration
Team Work
Threat Analysis
Training and Teaching Others
Troubleshooting
Virtualization
VMware
Windows Server
About
Dynamic and experienced IT professional with a 4-year track record in information security, system administration, and network management. Proven expertise in Python, Bash, PowerShell, Linux, Windows Server, and various security monitoring tools. Demonstrated success in improving customer satisfaction rates, delivering engaging cybersecurity classes, and maintaining the reliability of critical IT infrastructure. Holds a Master's degree in Cybersecurity and multiple industry certifications. Seeking to leverage these skills and experiences in a SOC Analyst Tier 1 role to help enhance the security posture of your organization.
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