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Saurabh D.
Vice President, Cybersecurity & Technology Controls, Global Technology at JPMorgan Chase & Co.
Ft. Washington, MD, United States
Details
Experience:
2021 : Present
JPMorgan Chase & Co.
Vice President, Manager Cybersecurity Incident Response, Cybersecurity & Tech Controls, Global Tech.
CyberSecurity Incident Response with a focus on Cloud Security product.
2019 : 2021
JPMorgan Chase & Co.
Vice President, Major Incident Management, Cybersecurity & Technology Controls, Global Tech.
Lead a team of Major Incident Managers within Global Incident Command Center (GICC) for Consumer and Community Banking (CCB). Primary responsibilities include process improvements, mentoring/coaching my team, and driving efforts to enhance consistency and efficiency across our organization. Management focus includes ..
* Customer Experience Management
* Priority 1 Incident Management
* Incident Response
* Event Management
* Workload Coordination
* Compliance, Risk and Controls
* Process Design and Management
* Training Developer and Facilitator
* Technical and Business Analytical Reporting
* Knowledge Management
* Technical Writing and Documentation
2018 : 2019
JPMorgan Chase & Co.
IT Service Management Manager, Consumer and Community Banking
Senior Response Team for Consumer & Community Bank (CCB) at JPMorgan Chase & Co.
* Oversee production activities and act as Air Traffic Control for major customer impacting incidents.
* Focal point for all technical resources and to establish command & control through the incident lifecycle.
* Provide governance of Incident Management processes during major impacting issues.
* Facilitate management/executive calls & perform timely escalations and communications to upper management.
* Perform Post Incident Reviews and assist in internal continual service improvement efforts to reduce time to recover and reduce customer impacts due to technology issues.
* Develop new processes and improve existing processes to maximize efficiency.
* Provide feedback to the leadership team and help train/mentor staff on new procedures and applications.
2017 : 2018
JPMorgan Chase & Co.
Senior Major Incident Manager, Consumer and Community Banking
Production Assurance - Incident Manager for Consumer & Community Bank (CCB) at JPMorgan Chase & Co.
As an Incident Management I was responsible for all aspects of the Incident process, focused on restoring operations as quickly as possible with minimal adverse impact on the business. I was also responsible for the incident on-call responsibilities, daily reporting, ticket administration, and general production assurance responsibilities. I acted as a liaison between the technical and business communities to assist in timely restoration of service interruptions, communicated to senior management any high priority incidents for critical applications, engaged the appropriate resolver teams for quick time to repair, acted as time keeper for all escalations, and ensured that the process was adhered to and incident details fields were documented accordingly.
* Lead an ad-hoc problem solving team for highly impacting issues with the goal of reducing customer impacts.
* Provided support for multiple lines of businesses production environments and critical applications.
* Managed high priority incidents spanning all internal technology and technology vendors' infrastructure, development, and business support while acting as a liaison between multiple technology groups.
* Utilized technical knowledge and analytical skills to help facilitate and mitigate highly impacting issues.
* Compiled business and executive communications to deliver concise information to upper management.
* Accomplished a mastery of call facilitation and effective communication with executive management leading to being promoted to the Senior Response Team.
2014 : 2016
JPMorgan Chase & Co.
Major Incident Manager, Consumer and Community Banking
JPMorgan Chase & Co.
Vice President, Manager Cybersecurity Incident Response, Cybersecurity & Tech Controls, Global Tech.
CyberSecurity Incident Response with a focus on Cloud Security product.
2019 : 2021
JPMorgan Chase & Co.
Vice President, Major Incident Management, Cybersecurity & Technology Controls, Global Tech.
Lead a team of Major Incident Managers within Global Incident Command Center (GICC) for Consumer and Community Banking (CCB). Primary responsibilities include process improvements, mentoring/coaching my team, and driving efforts to enhance consistency and efficiency across our organization. Management focus includes ..
* Customer Experience Management
* Priority 1 Incident Management
* Incident Response
* Event Management
* Workload Coordination
* Compliance, Risk and Controls
* Process Design and Management
* Training Developer and Facilitator
* Technical and Business Analytical Reporting
* Knowledge Management
* Technical Writing and Documentation
2018 : 2019
JPMorgan Chase & Co.
IT Service Management Manager, Consumer and Community Banking
Senior Response Team for Consumer & Community Bank (CCB) at JPMorgan Chase & Co.
* Oversee production activities and act as Air Traffic Control for major customer impacting incidents.
* Focal point for all technical resources and to establish command & control through the incident lifecycle.
* Provide governance of Incident Management processes during major impacting issues.
* Facilitate management/executive calls & perform timely escalations and communications to upper management.
* Perform Post Incident Reviews and assist in internal continual service improvement efforts to reduce time to recover and reduce customer impacts due to technology issues.
* Develop new processes and improve existing processes to maximize efficiency.
* Provide feedback to the leadership team and help train/mentor staff on new procedures and applications.
2017 : 2018
JPMorgan Chase & Co.
Senior Major Incident Manager, Consumer and Community Banking
Production Assurance - Incident Manager for Consumer & Community Bank (CCB) at JPMorgan Chase & Co.
As an Incident Management I was responsible for all aspects of the Incident process, focused on restoring operations as quickly as possible with minimal adverse impact on the business. I was also responsible for the incident on-call responsibilities, daily reporting, ticket administration, and general production assurance responsibilities. I acted as a liaison between the technical and business communities to assist in timely restoration of service interruptions, communicated to senior management any high priority incidents for critical applications, engaged the appropriate resolver teams for quick time to repair, acted as time keeper for all escalations, and ensured that the process was adhered to and incident details fields were documented accordingly.
* Lead an ad-hoc problem solving team for highly impacting issues with the goal of reducing customer impacts.
* Provided support for multiple lines of businesses production environments and critical applications.
* Managed high priority incidents spanning all internal technology and technology vendors' infrastructure, development, and business support while acting as a liaison between multiple technology groups.
* Utilized technical knowledge and analytical skills to help facilitate and mitigate highly impacting issues.
* Compiled business and executive communications to deliver concise information to upper management.
* Accomplished a mastery of call facilitation and effective communication with executive management leading to being promoted to the Senior Response Team.
2014 : 2016
JPMorgan Chase & Co.
Major Incident Manager, Consumer and Community Banking
Company:
JPMorgan Chase & Co.
Spoken Language:
English, Hindi, Marathi
About
Specialties: IT Service Management, Production Assurance, Incident Management, Process Improvements, ITIL, Leadership, Management, Business Analysis, Project Management & Team building.
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