Details
• Associate in Specialized Technology, Computer Network Systems, GPA: 3.67, Alpha Beta Kappa (National Honor Society).
Certifications Obtained:
• Cybersecurity Micro Masters:
o Introduction to OpenStack (Certification Date October 2018).
o Cybersecurity Fundamentals (Certification Date October 2018).
• Microsoft Certified: Azure Administrator Associate (01/2024).
• Microsoft Certified: Azure Solutions Architect Expert (01/2024).
• CompTIA Security+ (02/2024).
Certifications in Progress:
• CompTIA Network+.
• CompTIA Cloud+.
• CCNA
• CCNP
• CompTIA CYSA.
• CompTIA CASP.
• Certified Associate in Python Programming.
User Support Specialist
In this role, I handled a wide range of user support tasks, from implementing a self-service password reset tool that slashed related support requests by 40% to guiding users through software installations remotely. I also troubleshot and resolved email connectivity issues, configured email clients, and managed spam filters, significantly boosting user productivity. Printer problems were a common challenge, and I addressed them by diagnosing connectivity issues, managing driver installations, and maintaining print queues, leading to a 30% reduction in printing-related support tickets. Additionally, I provided timely support for application errors, improving overall user satisfaction and reducing downtime.
Key Achievements:
Developed comprehensive documentation and FAQs, empowering users to solve common issues independently.
Implemented a ticketing system that improved tracking and prioritization of user requests.
Network Support Engineer
As a network support engineer, I focused on maintaining and enhancing network performance. I used tools like Nagios and SolarWinds to monitor network health and proactively identify issues. I diagnosed and resolved connectivity problems, such as IP conflicts and DNS issues, ensuring minimal downtime. Managing network security was also crucial; I implemented firewalls and intrusion detection systems to protect against unauthorized access and threats. Setting up and managing routers, switches, and other network devices optimized performance, while planning and executing network upgrades improved speed, capacity, and reliability.
Key Achievements:
Successfully reduced network downtime by implementing redundant connections and failover mechanisms.
Conducted regular security audits, identifying and addressing vulnerabilities.
Cybersecurity Analyst
In my cybersecurity analyst role, I was responsible for protecting the network from external threats by deploying and managing firewalls and implementing intrusion detection systems (IDS). I secured devices with antivirus software and endpoint protection solutions, significantly reducing malware incidents. Ensuring systems and software were up-to-date with the latest security patches was a priority, as was conducting user education and awareness sessions on recognizing phishing emails and using strong passwords.
Key Achievements:
Implemented multi-factor authentication (MFA), enhancing overall security.
Developed and tested an incident response plan, improving the organization's readiness for security breaches.
System Administrator
As a system administrator, I managed user accounts, monitored system performance, and implemented backup solutions to ensure data security. I also managed software updates and patches, keeping systems secure and up-to-date. Security management was a critical part of my role, where I applied measures to protect systems from unauthorized access and vulnerabilities.
Key Achievements:
Automated repetitive tasks using scripts, reducing manual effort and increasing efficiency.
Maintained detailed system documentation, improving troubleshooting and support processes.
System Support Specialist
In this role, I diagnosed and resolved operating system, software, and hardware issues. Performance tuning was another key area, where I optimized system configurations to resolve bottlenecks. I performed hardware replacements and upgrades, set up new systems, and configured them according to organizational standards. Providing user support and training was also a significant part of my responsibilities.
Key Achievements:
Developed a preventative maintenance schedule, reducing system failures.
Implemented clear communication channels, improving user support and satisfaction.
Hardware Support Technician
As a hardware support technician, I identified and resolved hardware component issues to ensure minimal downtime. I performed repairs and upgrades, maintaining system functionality and enhancing performance. Routine maintenance tasks, including cleaning and checking connections, were part of my responsibilities, along with tracking and managing hardware inventory.
Key Achievements:
Maintained an inventory of spare parts, reducing repair times.
Documented hardware configurations and changes, improving asset management.
Software Support Specialist
In this role, I assisted users with software installations and configurations, diagnosed and resolved software errors, and managed software updates and patches to ensure security. I also provided training on effective software usage and managed software licenses and renewals.
Key Achievements:
Created a knowledge base for common issues, reducing support request volume.
Tested software updates in a staging environment before deployment, minimizing disruptions.
Cloud Support and Administration Specialist
As a cloud support and administration specialist, I provisioned and configured cloud resources, monitored cloud performance, and implemented security measures to ensure compliance with relevant regulations. Managing cloud backup and disaster recovery solutions was also a key responsibility, along with optimizing cloud usage to control costs.
Key Achievements:
Automated resource provisioning and scaling, improving efficiency.
Implemented strong access controls using identity and access management (IAM) tools.
Skills
Technical Skills:
• Cisco Meraki Devices (MX, MS, MR)
• Network Configuration and Troubleshooting
• Firewall and VPN Management
• Wireless Network Planning and Deployment
• Cloud-based Network Management
• Security Policies and Intrusion Detection
• SD-WAN and WAN Optimization
• Network Monitoring and Performance Tuning
• Mobile Device Management (MDM)
• Managed and maintained Cisco Meraki-based network infrastructure serving over 500 users across multiple locations.
• Configured and optimized Meraki MX security appliances for firewall policies, VPN tunnels, and content filtering.
• Deployed and managed Meraki wireless access points (MR series) to ensure seamless connectivity and coverage.
• Implemented VLANs and QoS policies to prioritize network traffic and optimize bandwidth usage.
• Conducted regular network audits, performance monitoring, and security assessments.
• Collaborated with cross-functional teams to troubleshoot network-related issues and implement solutions.
• Provided technical guidance and training to junior team members on Meraki network technologies.
• Local user desktop support and remote support as needed
• Monitored daily backups, antivirus status, shared storage space and network activity
About
Experienced IT professional with over 17 years of comprehensive expertise in technology, specializing in designing, deploying, and managing advanced Cisco Meraki-based network solutions. Known for optimizing wireless networks, implementing robust security measures, and adeptly troubleshooting complex network issues to ensure peak performance and security in distributed environments.
Proven track record in configuring and managing Cisco ASA 5500-X Series firewalls, particularly the ASA 5512-X model, integrated with FireSIGHT Management Center (now Cisco Firepower Management Center). Skilled in implementing top-tier security solutions, optimizing firewall performance, and conducting thorough threat analyses to safeguard critical networks against cyber threats.
Actively seeking an opportunity to bring this wealth of knowledge, proven skills, and successful track record to drive innovation and contribute to the success of your esteemed organization. Ready to take on a new and challenging role that leverages my expertise and passion for technology advancement.
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