Seema Sanwal
Details
Finance, General
Symbiosis Institute of Management Studies
2004 : 2006
Bachelor's degree
Commerce & Finance
Delhi University
2000 : 2003
Engineering Diploma in IT
IT
Govt. Polytechnic for Women
2000 : 2003
High school
Commerce
DAV Public School
1998 : 2000
Infosys Limited
Program Manager - Cybersecurity
• Led Project and program management for a Network Transformation program for a Global manufacturing client across multiple sites in US and Canada
• Created a process and framework for repeatable network migration activities that included due diligence, approvals, pre-cutover, cutover and handover activities
• Implemented measures to turn around the client satisfaction as well as delivery from Red to Green status, received Client appreciations for communication and delivery
• Project and program management for IT integration and Data center Migration Project for a Global manufacturing client in UK
• Led a team of Globally distributed team of Project Managers and Technical resources across US, UK and India regions
• Successfully completed migration activities in strict timelines to meet client TSA Exit commitment
• Documenting Scope gaps and Opportunities to win new work from the client
• Client engagement, Escalation management, Resource planning, Budget and Cost Control
2021 : 2022
Infosys Limited
Program Manager - Cloud Infra Services
• Executed Datacenter consolidation and Refresh assessment, Streamlined Lifecycle management at the account level, Service asset and Vulnerability management for a large Nordics manufacturing account for IBM
• Conducted Transition & transformation projects with Architects, IBM and customer Project managers, and other stakeholders to run IT Operations and deliver tools and integration projects
• Forecasted and campaigned Hardware refresh/End of service life for the account assets, Partnered with customer and IBM internal asset owners and sponsors
• Facilitated and collaborated for Engagement and transition activities at the program level
• Organized workshops and brainstorming sessions to resolve conflicts, enhance delivery, and contributed to opportunity pipeline
2016 : 2021
IBM
Business Program Manager
• Mobilized a team of 60+ resources across geographies to support Mobility and Workstation service and Data center operations for a large Nordics manufacturing account for IBM
2013 : 2016
IBM
Global Service Availability Manager
Provide Account management leadership and governance to a US healthcare client, leading 100+ resources across technical domains and countries as HIPAA certified Service Delivery manager
2008 : 2013
IBM
Global Service Delivery Manager
Skills
Account Management, BPO, Business Analysis, Business Process Improvement, Contract Management, Customer Relationship Management (CRM), Global Client Management, Governance, Integrated Project Delivery, Integration, IT Operations, IT Service Management, ITSMF, Managed Services, Management, People Management, Program Management, Project Delivery, Project Management, Requirements Analysis, Service-Level Agreements (SLA), Service Availability, Service Delivery, Service Integration, siam, Team Leadership, Team Management, Third Party Vendor Management, U.S. Health Insurance Portability and Accountability Act (HIPAA), Vendor Management
About
18 years in leading and delivering IT Service Engagements; People Management, Vendor Management, Tools integration, Transitions, Leading, and representing Technology Practices.
Specialties: Service Delivery & Integration, People Management, Account management
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