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Shannon Enrico
AVP, Business Operations / Business Controls / Mortgage / Risk / Compliance
Chandler, AZ, United States
Details
Experience:
• Cyber and Data Resiliency Governance Process and Controls Team
• Governance oversight and partnership with Strategy Leads to ensure procedures, process and controls are executed and evidenced to ensure compliance and preparedness for cyber and data corruption incidents.
• Responsible for ensuring alignment and connectivity with key strategies such as Enterprise Resiliency, Technology Resiliency, Disaster Recovery and Enterprise Learning.
• Governance Liaison for Data and Cyber Exercise Strategy and Access Management
• Jira / Agile / Scrum environment
2022 : Present
Wells Fargo
Senior Information Security Analyst
• Identify and assess operational risk and impact and make recommendations for effective policies in order to manage risk
• Ensure all requirements from Risk, Compliance, Legal and HR have been incorporated into daily workflows
• Support the productivity, capacity management and operational efficiency of business control operations
• Support all internal or external audits with the line of business to ensure execution of deliverables and action plans
• Partner with line of business to ensure strong investor relations with outside agencies
• Perform loan selection, workload assignments and results review for assigned areas of responsibilities
• Assist in the preparation of weekly and monthly reports which track and monitor material, moderate and recurring exceptions identified during the review
• Determine defect drivers and analyze root cause of the exceptions and communicate those to management
• Escalate QC concerns to senior management and report on progress as well as risks
• Participate in the review and development of new and/or revisions to existing policies and procedures
• Manage and oversee the vendor resources to ensure appropriate SLAs are met
• Provide support on escalated files and provide guidance on difficult transactions when necessary
• Coordinate training and counseling for managers and staff where applicable
• Provides oversight of operations managers and staff
• Develop, coach and provide leadership to team members on clarifications, solutions, etc
• Perform other related duties as assigned
2021 : 2022
Caliber Home Loans, Inc.
AVP, Business Controls - Issues Management
• Mitigate operational risk by actively consulting with Channel Leaders and ensuring accountability to integrating risk measures into workflows by partnering with Channel Leaders
• Ensure all requirements from Risk, Compliance, Legal, Business Controls have been incorporated into daily workflows, as recommended by risk mitigation policy and procedures, by effectively consulting with the Channel Leaders
• Identify areas of risk and recommend mitigating controls
• Identify trends through monthly reports tracking, monitoring material and recurring exceptions or risks identified during the reviews
• Consult with Channel Leaders to determine defect drivers and analyze root cause of the exceptions and open Management Action Plans
• Escalate QC / Risk concerns to senior management and report on progress as well as risks
• Participate in the review and development of new and/or revisions to existing policies and procedures
• Drive and direct projects
• Effectively present information/respond to questions from managers, clients, customers and public
• Special projects which include : TRID cures, HUB training materials, Fraud reviews, Agency Delivery Issues, COC process, Spot-checks, UW Nest Creation, Ring Central guidelines and rollout, Ops P&P’s, Capital Market discovery and delivery reporting, audit reviews, review principal reduction / PIF improvement opportunities, SLE transition, Fee Optimization, SmartFees, Offshore expansion, DREAM mentorship program, maintenance tickets owner/SME
2020 : 2021
Caliber Home Loans, Inc.
AVP, Business Operations
• Provide support for questions related to loan products and guidelines.
• Create and/or maintain product descriptions, product summaries and underwriting guidelines for GSE, HUD, VA, and USDA products.
• Underwriting Subject Matter Expert
• Support & or assist Product Managers to analyze product & market trends including monitoring investor, GSE, HUD, VA & USDA guideline updates and assist with implementation.
• Communicate product & guideline updates & changes both internally & externally.
• Assist Product Managers with training content for products & new technology
• Assist with response to Quality Assurance, Quality Control & 3rd party audits & exams.
• Determine & translate business requirements into technology solutions.
• Work with internal clients to define requirements for reports & process enhancements & changes.
• Review & resolve post-closing defects.
• Serve as a mentor to new hires.
• Assists in supporting new product development activities by researching operational, accounting, systems, risk & compliance implications; assisting with efforts to develop a business case before product launch; help in developing and implementing systems and process changes at enterprise level & updating process workflows & policy & procedure documentation.
• Gather requirements and work with line of business to build the use cases for product design and document.
• Researches, Analyses and resolves questions or issues raised by customers, business partners, and other team members including but not limited to : discrepancies, system issues, policy interpretations, and audit remediation.
• Liaise with Ops, audit, risk and compliance. Provides overviews of the business and related processes and controls; answers questions; responds to requests for information; attends transformation meetings; implements solutions to remediate findings and recommendations.
• Supports various systems projects for the business unit including system implementations, upgrades, and enhancements.
2019 : 2020
Caliber Home Loans, Inc.
National Operations Manager
• Underwrite FHA, Conventional and Jumbo mortgages.
• Reviews/analyzes loan files to ensure file meets loan program requirements. Includes individual analysis of : loan application, credit profile, debt and assets, income/financial statements, appraisal reports, collateral and supporting documentation.
• Identifies/calculates risk of loss.
• Conditions file for missing/supporting documentation; revisits loans to review and clear conditions.
• DE certification, DU, LP and manual underwrites.
• Knowledge of FHA, FNMA and FHLMC policies and guidelines.
2015 : 2020
Caliber Home Loans, Inc.
Underwriting Manager
• Governance oversight and partnership with Strategy Leads to ensure procedures, process and controls are executed and evidenced to ensure compliance and preparedness for cyber and data corruption incidents.
• Responsible for ensuring alignment and connectivity with key strategies such as Enterprise Resiliency, Technology Resiliency, Disaster Recovery and Enterprise Learning.
• Governance Liaison for Data and Cyber Exercise Strategy and Access Management
• Jira / Agile / Scrum environment
2022 : Present
Wells Fargo
Senior Information Security Analyst
• Identify and assess operational risk and impact and make recommendations for effective policies in order to manage risk
• Ensure all requirements from Risk, Compliance, Legal and HR have been incorporated into daily workflows
• Support the productivity, capacity management and operational efficiency of business control operations
• Support all internal or external audits with the line of business to ensure execution of deliverables and action plans
• Partner with line of business to ensure strong investor relations with outside agencies
• Perform loan selection, workload assignments and results review for assigned areas of responsibilities
• Assist in the preparation of weekly and monthly reports which track and monitor material, moderate and recurring exceptions identified during the review
• Determine defect drivers and analyze root cause of the exceptions and communicate those to management
• Escalate QC concerns to senior management and report on progress as well as risks
• Participate in the review and development of new and/or revisions to existing policies and procedures
• Manage and oversee the vendor resources to ensure appropriate SLAs are met
• Provide support on escalated files and provide guidance on difficult transactions when necessary
• Coordinate training and counseling for managers and staff where applicable
• Provides oversight of operations managers and staff
• Develop, coach and provide leadership to team members on clarifications, solutions, etc
• Perform other related duties as assigned
2021 : 2022
Caliber Home Loans, Inc.
AVP, Business Controls - Issues Management
• Mitigate operational risk by actively consulting with Channel Leaders and ensuring accountability to integrating risk measures into workflows by partnering with Channel Leaders
• Ensure all requirements from Risk, Compliance, Legal, Business Controls have been incorporated into daily workflows, as recommended by risk mitigation policy and procedures, by effectively consulting with the Channel Leaders
• Identify areas of risk and recommend mitigating controls
• Identify trends through monthly reports tracking, monitoring material and recurring exceptions or risks identified during the reviews
• Consult with Channel Leaders to determine defect drivers and analyze root cause of the exceptions and open Management Action Plans
• Escalate QC / Risk concerns to senior management and report on progress as well as risks
• Participate in the review and development of new and/or revisions to existing policies and procedures
• Drive and direct projects
• Effectively present information/respond to questions from managers, clients, customers and public
• Special projects which include : TRID cures, HUB training materials, Fraud reviews, Agency Delivery Issues, COC process, Spot-checks, UW Nest Creation, Ring Central guidelines and rollout, Ops P&P’s, Capital Market discovery and delivery reporting, audit reviews, review principal reduction / PIF improvement opportunities, SLE transition, Fee Optimization, SmartFees, Offshore expansion, DREAM mentorship program, maintenance tickets owner/SME
2020 : 2021
Caliber Home Loans, Inc.
AVP, Business Operations
• Provide support for questions related to loan products and guidelines.
• Create and/or maintain product descriptions, product summaries and underwriting guidelines for GSE, HUD, VA, and USDA products.
• Underwriting Subject Matter Expert
• Support & or assist Product Managers to analyze product & market trends including monitoring investor, GSE, HUD, VA & USDA guideline updates and assist with implementation.
• Communicate product & guideline updates & changes both internally & externally.
• Assist Product Managers with training content for products & new technology
• Assist with response to Quality Assurance, Quality Control & 3rd party audits & exams.
• Determine & translate business requirements into technology solutions.
• Work with internal clients to define requirements for reports & process enhancements & changes.
• Review & resolve post-closing defects.
• Serve as a mentor to new hires.
• Assists in supporting new product development activities by researching operational, accounting, systems, risk & compliance implications; assisting with efforts to develop a business case before product launch; help in developing and implementing systems and process changes at enterprise level & updating process workflows & policy & procedure documentation.
• Gather requirements and work with line of business to build the use cases for product design and document.
• Researches, Analyses and resolves questions or issues raised by customers, business partners, and other team members including but not limited to : discrepancies, system issues, policy interpretations, and audit remediation.
• Liaise with Ops, audit, risk and compliance. Provides overviews of the business and related processes and controls; answers questions; responds to requests for information; attends transformation meetings; implements solutions to remediate findings and recommendations.
• Supports various systems projects for the business unit including system implementations, upgrades, and enhancements.
2019 : 2020
Caliber Home Loans, Inc.
National Operations Manager
• Underwrite FHA, Conventional and Jumbo mortgages.
• Reviews/analyzes loan files to ensure file meets loan program requirements. Includes individual analysis of : loan application, credit profile, debt and assets, income/financial statements, appraisal reports, collateral and supporting documentation.
• Identifies/calculates risk of loss.
• Conditions file for missing/supporting documentation; revisits loans to review and clear conditions.
• DE certification, DU, LP and manual underwrites.
• Knowledge of FHA, FNMA and FHLMC policies and guidelines.
2015 : 2020
Caliber Home Loans, Inc.
Underwriting Manager
Company:
Wells Fargo
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