Shannon Leavy
Details
Business Administration
Finlandia University
1997 : 2000
Information Technology
New Horizions Computer Learning
2005 : 2006
HCLTech
Cybersecurity Operations Sr Specialist
2014 : 2023
NTT DATA, Inc.
Systems Integration Advisor
2013 : 2014
Horace Mann
System Refresh
2011 : 2013
SPi Healthcare
IT Support Technician
2006 : 2011
L-1 Identity Solutions
Support Services Technician
Skills
A+ Certified, Active Directory, Application Packaging, Computer Hardware, Desktop Support, Excel, Identity & Access Management (IAM), Information Security, Laptops, Linux, Microsoft Excel, Microsoft Office, Microsoft Word, Operating Systems, Outlook, Powershell, Printers, Problem Solving, Server Administration, Servers, Software Documentation, Software Installation, Technical Support, Troubleshooting, VMware, VPN, Windows, Windows 7, Windows Server, Windows XP, Word, XP
About
Quality-focused IT professional with 10+ years of experience as a systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. I’m skilled in proactive identification and resolution of critical systems/network issues.