Shannon Leavy

Cybersecurity Operations Sr Specialist

Springfield, IL, United States

Details

Education: Associate's degree

Business Administration

Finlandia University

1997 : 2000

Information Technology

New Horizions Computer Learning

2005 : 2006

Experience: 2023 : Present

HCLTech

Cybersecurity Operations Sr Specialist

2014 : 2023

NTT DATA, Inc.

Systems Integration Advisor

2013 : 2014

Horace Mann

System Refresh

2011 : 2013

SPi Healthcare

IT Support Technician

2006 : 2011

L-1 Identity Solutions

Support Services Technician

Company: HCLTech

Years of Experience: 18

Skills

A+ Certified, Active Directory, Application Packaging, Computer Hardware, Desktop Support, Excel, Identity & Access Management (IAM), Information Security, Laptops, Linux, Microsoft Excel, Microsoft Office, Microsoft Word, Operating Systems, Outlook, Powershell, Printers, Problem Solving, Server Administration, Servers, Software Documentation, Software Installation, Technical Support, Troubleshooting, VMware, VPN, Windows, Windows 7, Windows Server, Windows XP, Word, XP

About

Quality-focused IT professional with 10+ years of experience as a systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. I’m skilled in proactive identification and resolution of critical systems/network issues.