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Shaun Beecroft
IT Infrastructure Manager | Security Technologist | Experienced IT Manager
Mont Vernon, NH, United States
Details
Experience:
2022 : Present
Kadant
Information Security Manager
This role has ownership of the network design and security. In this position, I design, build, test, and support a vast network of servers and tools that support all ACD products. Network builds include high security features and monitoring functionality to ensure exceptional uptime for clients.
• Manage distributed team of programmers and IT support staff, building positive working relationships that encourage productivity.
• Make modifications required to ensure continued direct PCI Service Level 1 compliance, including authoring and remediation.
• Ensure SOC 2 compliance and remediation.
• Perform network support functions, including Pen Test remediation;
• Expert in VMWare OS and HyperVisor security and design.
• Designed content delivery network and processes for the PODS product and ensured the correct implementation.
• Manage Windows Server 2008–2016, Active Directory, DNS, and GPO along with certificate cipher and encryption, Java security, and IIS certificate management.
• Created SVN and git repositories and process for code deployment through FTP and SSH protocols.
• Manage Palo Alto firewall, including specific IP and application policies, VPN design, NAT design and IKE gateway configuration.
• Installed McAfee ePolicy Orchestrator for centralized security management.
• Implemented and customized Fortisiem to increase efficiency by reducing the complexity of managing network and security operations, then replaced it with Atomic OSSEC and Solar Winds NPM & NTA as an optimal solution.
2017 : 2022
ACD Direct
IT Network/Infrastructure Manager
*Awarded the Leadership Award and Employee of the Month*
Supervised teams of 19–84 technical support representatives. Hired and trained team members and managed performance and growth through daily metrics and one-on-one meetings. Produced reports for upper management to show team effectiveness & production. Helped agents with day-to-day implementation of Active Directory and IT security management services.
• Designed strategic recommendations to improve services and distribute tasks to achieve optimal deliverability.
• Collaborated with other global department managers to ensure process designs meet the customers’ requirements.
• Implemented quality-control processes for verifying and validating technical support compliance with standard operating procedures and industry best practices.
2014 : 2017
Unisys
Team Manager
Unisys utilized me as a Level 2 UTS Agent. I was the go-to individual for assistance on security administration and conflict resolution with high-level computer users. Along with direct security administration, I also managed many floor tasks, ran reports, provided analysis for administrators, and discovered solutions to all types of network problems. Some notable duties and achievements included :
• Actively manage floor operations prior to the arrival of floor supervisors, and during other times as requested
• Work with additional L2s effectively through teamwork and team building on tasks including mass requests, email box management, protocol and procedural updates
• Perform special projects, such as ticket review and analysis, for two different supervisors and the Regional Manager
• Directly improved attrition rate through quality interviews and teamwork with direct supervisor.
• Promoted to L2 within six months of hire date
• Utilized Citrix to provide remote security verification and provisioning, troubleshooting Citrix when needed to increase performance
• Effectively manage tasks on two major support queues (as L1) and manage remote portal to provision dynamic material and products (as L2), providing support via phone, chat and email, including remote services
• Provide friendly and efficient help to all customers through timely and accurate responses to inquiries and requests for assistance
• Manage ticketing system and accurately send issues to local IT for hardware issues or software problems that require physical presence
2011 : 2014
Unisys
Level 2 UTS Service Desk Agent
As part of a flooring crew, I memorized and put into play chemical combinations necessary to clean many types of flooring, including hardwood, tile, stone, cement, and carpet. Beyond cleaning, I had the opportunity to learn about stripping different flooring systems, installation, and care. As a part of this job, I also learned the rules and structure of the work place and how to work in a team. This job afforded me half off of tuition and an open schedule for classes and study time, making it ideal for studying my passions.
• Provided training for part-time employees in the custodial department on proper procedures for different specialized areas of the science buildings
• Used specialty cleaning equipment to remove pathogens from lab equipment and tools to ensure a pristine environment for students, instructors, and researchers to conduct their work
• Ensured different flooring systems were kept in pristine condition through different cleaning chemical mixtures and application methods
1999 : 2011
University of Utah
Salary Custodian
Kadant
Information Security Manager
This role has ownership of the network design and security. In this position, I design, build, test, and support a vast network of servers and tools that support all ACD products. Network builds include high security features and monitoring functionality to ensure exceptional uptime for clients.
• Manage distributed team of programmers and IT support staff, building positive working relationships that encourage productivity.
• Make modifications required to ensure continued direct PCI Service Level 1 compliance, including authoring and remediation.
• Ensure SOC 2 compliance and remediation.
• Perform network support functions, including Pen Test remediation;
• Expert in VMWare OS and HyperVisor security and design.
• Designed content delivery network and processes for the PODS product and ensured the correct implementation.
• Manage Windows Server 2008–2016, Active Directory, DNS, and GPO along with certificate cipher and encryption, Java security, and IIS certificate management.
• Created SVN and git repositories and process for code deployment through FTP and SSH protocols.
• Manage Palo Alto firewall, including specific IP and application policies, VPN design, NAT design and IKE gateway configuration.
• Installed McAfee ePolicy Orchestrator for centralized security management.
• Implemented and customized Fortisiem to increase efficiency by reducing the complexity of managing network and security operations, then replaced it with Atomic OSSEC and Solar Winds NPM & NTA as an optimal solution.
2017 : 2022
ACD Direct
IT Network/Infrastructure Manager
*Awarded the Leadership Award and Employee of the Month*
Supervised teams of 19–84 technical support representatives. Hired and trained team members and managed performance and growth through daily metrics and one-on-one meetings. Produced reports for upper management to show team effectiveness & production. Helped agents with day-to-day implementation of Active Directory and IT security management services.
• Designed strategic recommendations to improve services and distribute tasks to achieve optimal deliverability.
• Collaborated with other global department managers to ensure process designs meet the customers’ requirements.
• Implemented quality-control processes for verifying and validating technical support compliance with standard operating procedures and industry best practices.
2014 : 2017
Unisys
Team Manager
Unisys utilized me as a Level 2 UTS Agent. I was the go-to individual for assistance on security administration and conflict resolution with high-level computer users. Along with direct security administration, I also managed many floor tasks, ran reports, provided analysis for administrators, and discovered solutions to all types of network problems. Some notable duties and achievements included :
• Actively manage floor operations prior to the arrival of floor supervisors, and during other times as requested
• Work with additional L2s effectively through teamwork and team building on tasks including mass requests, email box management, protocol and procedural updates
• Perform special projects, such as ticket review and analysis, for two different supervisors and the Regional Manager
• Directly improved attrition rate through quality interviews and teamwork with direct supervisor.
• Promoted to L2 within six months of hire date
• Utilized Citrix to provide remote security verification and provisioning, troubleshooting Citrix when needed to increase performance
• Effectively manage tasks on two major support queues (as L1) and manage remote portal to provision dynamic material and products (as L2), providing support via phone, chat and email, including remote services
• Provide friendly and efficient help to all customers through timely and accurate responses to inquiries and requests for assistance
• Manage ticketing system and accurately send issues to local IT for hardware issues or software problems that require physical presence
2011 : 2014
Unisys
Level 2 UTS Service Desk Agent
As part of a flooring crew, I memorized and put into play chemical combinations necessary to clean many types of flooring, including hardwood, tile, stone, cement, and carpet. Beyond cleaning, I had the opportunity to learn about stripping different flooring systems, installation, and care. As a part of this job, I also learned the rules and structure of the work place and how to work in a team. This job afforded me half off of tuition and an open schedule for classes and study time, making it ideal for studying my passions.
• Provided training for part-time employees in the custodial department on proper procedures for different specialized areas of the science buildings
• Used specialty cleaning equipment to remove pathogens from lab equipment and tools to ensure a pristine environment for students, instructors, and researchers to conduct their work
• Ensured different flooring systems were kept in pristine condition through different cleaning chemical mixtures and application methods
1999 : 2011
University of Utah
Salary Custodian
Company:
Kadant
Spoken Language:
English, Mandarin Chinese (low proficiency)
About
Successful IT infrastructure manager with documented history of designing secure networks, VPNs, NAT, IIS and more. Enjoys working with teams, both local and distributed, with a desire to build a positive work environment. Extensive experience with penetration testing, internal and external vulnerability management, and remediation; PCI compliance (including Service Provider Level 1); Active Directory; and SaaS/PaaS cloud infrastructure; and code repository design & management (SVN and git).
Skills:
Technical Planning, Network Services, Security Verification and Provisioning, Citrix, ITIL, SAP, PCI/SOC 2 Compliance, Microsoft Server Suite, DNS Architecture, McAfee EPO, VPN Design, NAT Design, Java Certificate Management, IIS Design/Architecture, ESXi Management, Pen Test Remediation, FortiSIEM Customization & Implementation, Palo Alto Firewall Management, Open-source Android Platform Security
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