Steven Raimundo
Details
Cybersecurity Risk Management
Georgetown University
2021 : 2023
Bachelor of Science - BS
Computer and Information Sciences
University of Maryland
2017 : 2020
Appian Corporation
Information Security Analyst II
2022 : 2023
Appian Corporation
Information Security Analyst
Assistant Student Lead & Service Desk Technician : Level 1
• Build and maintain sound, secure, and efficient technology systems
• Provide exceptional customer service to approximately 9 clients per shift as well as answer phone calls
• Successfully problem-solve and react promptly to situations that arise within IT.
• Assist the community with technology, software, and IT related problems
2019 : 2020
University of Maryland
IT Support Technician
• Lead students to meet their goals, as well as assist them in any support they need
• Assist professors in lecture and facilitate student learning
• Hold office hours for students to come with questions or concerns
• Mentor students on correct study habits and future aspirations
• Learn and understand students and their needs
• AMP for Introduction to Information Science as well as Statistics for Information Science
2019 : 2020
University of Maryland
Academic Mentor
Joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Challenging. Surprising. Purposeful. Provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. Provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. Work alongside our 500 strong global team, supporting our clients collectively in more than 18 languages.
2020 : 2020
Bloomberg LP
Customer Service Representative
Skills
Adobe Photoshop, Amazon Web Services (AWS), C++, Cloud Security, Compliance, Computer Hardware, Computer Hardware Troubleshooting, Customer Service, Customer Service Representatives, Customer Support, Cybersecurity, Data Analysis, Data Science, Duo, English, FedRAMP, Help Desk Support, HITRUST, Information Organization, Information Technology, ISO Standards, IT Audit, IT Hardware Support, IT Management, Java, Leadership, Management, Microsoft Excel, Microsoft Office, MySQL, NIST, Payment Card Industry Data Security Standard (PCI DSS), Portuguese, Python (Programming Language), R, Risk Assessment, Risk Management, Service Desk, ServiceNow, SOC 1, SOC 2, Social Media, Spanish, SQL, Team Management, Technical Support
About
My name is Steven Raimundo, I am a graduate student at Georgetown University majoring in Cybersecurity Risk Management. I am graduating in the Spring of 2022 from Georgetown. I recently graduated with a Bachelors degree in Information Science and Technology with a specialization in data science from the University of Maryland: College park in December of 2020. I speak 3 languages fluently: Portuguese, English and Spanish. It is one of my most treasured skills that I have. I have a passion for anything that has to do with computers or technology as I am a bit of a nerd when it comes to those things. Lastly, I love travelling and exploring the world, learning about different cultures and obtaining knowledge from others every step of the way.
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