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Tim Cooper
Cyber Security Engineer
Germantown, MD, United States
Details
Education:
Computer Networks and Cybersecurity
University of Maryland University College
2011 :
High School Diploma
Potomac Senior High School
2004 : 2008
University of Maryland University College
2011 :
High School Diploma
Potomac Senior High School
2004 : 2008
Experience:
• Providing internal and external customers, over 16,000, with a single point of contact for the initial identification of security incidents/events.
• Coordinated reporting for ALL system owners and Department of Justice Security Operations Center(JSOC)
• Maintained existing security tools and created new security tool signatures to ensure maximum performance and availability.
• System backups, patching and updates with BigFix, RDP, SSH
• Perform all aspects of intrusion detection, log and audit management, network and database vulnerability assessment and compliance management, and security configuration.
• Install, configure, troubleshoot, and maintain server configurations (hardware and software) to ensure their confidentiality, integrity, and availability.
• Provide support in the identification, documentation, and development of computer and network security countermeasures.
• Support the deployment and integration of security tools such as IBM Guardium and Splunk.
• Develop, update, and maintain internal Standard Operating Procedure for all internal assigned functions.
• Replaced legacy Sourcefire devices with FP7020 or FP7030 models. Reimaged devices and distributed to various DEA sites across the country.
• Used Splunk Search & Reporting in conjunction with Splunk Enterprise Security to identify new network vulnerabilities, examined log files, detect workstations that have been misconfigured on the network and detect any malicious activity.
• Assist with the scheduling of automated SPLUNK reporting.
• Analyzed packet captures from SourceFire, within Wireshark, to investigate suspicious activity further.
• Configure network scans using tools such as Nessus, DP Protect and AppDetective.
• Assist with the scheduling of automated network system scans.
• Ensure accurate vulnerability assessment results are generated in accordance with FISMA policy and are made available to appropriate personnel.
2017 : Present
AlphaSix Corporation
Information Security Analyst
AFNCR Contract
• Responsible for assisting with the training of new journeyman technicians
• Responsible for assisting journeyman technicians with the troubleshooting and documenting of work completed for difficult issues
• Sole technician responsible for maintain positive communication with customer’s located on FT. Meade, providing assistance to customers as required
• Monitor assigned Remedy Tickets providing prompt and courteous service within the set Metric Plan
• Assist close to 17,000 customers with desktop, laptop, peripherals, hardware and software installations, maintenance and any other inquiries or problems pertaining to the successful operation of their IT equipment
• Adequately perform troubleshooting through the use of remote software such as Bomgar, Lync and Remote Desktop Connection (RDP).
• Effectively and efficiently document all action taken to resolve a customer’s issues within the appropriate Remedy fields.
• Assist with Desktop Support Queue management through assigning tickets to technicians as required.
• Assist with weekly ticket reviews of resolved and cancelled tickets.
• As a Trusted Agent, issue PKI tokens and assist with pin resets.
• Attend weekly ticket reviews with contractor and government leads.
• Trained to serve, when required, as a member of the Air Force Emergency Incident Response Team.
2016 : 2017
Technica Corporation
Desktop Support Team Lead
AFNCR Contract
• Responsible for assisting with the training of new journeyman technicians
• Responsible for assisting journeyman technicians with the troubleshooting and documenting of work completed for difficult issues
• Sole technician responsible for maintain positive communication with customer’s located on FT. Meade, providing assistance to customers as required
• Monitor assigned Remedy Tickets providing prompt and courteous service within the set Metric Plan
• Assist close to 17,000 customers with desktop, laptop, peripherals, hardware and software installations, maintenance and any other inquiries or problems pertaining to the successful operation of their IT equipment
• Adequately perform troubleshooting through the use of remote software such as Bomgar, Lync and Remote Desktop Connection.
• Effectively and efficiently document all action taken to resolve a customer’s issues within the appropriate Remedy fields.
• Responsible for managing the Desktop Support Queue assessing and assigning incident tickets to the appropriate technicians as required.
• As a Trusted Agent, assist with the distribution of PKI Tokens and PKI Token pin resets when needed within the organization.
2016 : 2016
TEKsystems
Senior Desktop Support Technician
AFNCR Contract
• Monitor assigned Remedy Tickets providing prompt and courteous service within the set Metric Plan
• Assist close to 17,000 customers with desktop, laptop, peripherals, hardware and software installations, maintenance and any other inquiries or problems pertaining to the successful operation of their IT equipment
• Adequately perform troubleshooting through the use of remote software such as Bomgar, Lync and Remote Desktop Connection.
• Effectively and efficiently document all action taken to resolve a customer’s issues within the appropriate Remedy fields.
2016 : 2016
TEKsystems
Desktop Support Technician
• Operated, maintained and led help desk team
• Provided customer service to over 600 users for unclassified and secret domains
• Installed software and operating systems on government computers
• Resolved computer hardware, software, printing, installation, email, and operating issues while providing quality customer service
• Created user accounts and security groups in Active directory
• Developed and maintained hardware tracking systems
2013 : 2016
US Army
Help Desk Specialist
• Coordinated reporting for ALL system owners and Department of Justice Security Operations Center(JSOC)
• Maintained existing security tools and created new security tool signatures to ensure maximum performance and availability.
• System backups, patching and updates with BigFix, RDP, SSH
• Perform all aspects of intrusion detection, log and audit management, network and database vulnerability assessment and compliance management, and security configuration.
• Install, configure, troubleshoot, and maintain server configurations (hardware and software) to ensure their confidentiality, integrity, and availability.
• Provide support in the identification, documentation, and development of computer and network security countermeasures.
• Support the deployment and integration of security tools such as IBM Guardium and Splunk.
• Develop, update, and maintain internal Standard Operating Procedure for all internal assigned functions.
• Replaced legacy Sourcefire devices with FP7020 or FP7030 models. Reimaged devices and distributed to various DEA sites across the country.
• Used Splunk Search & Reporting in conjunction with Splunk Enterprise Security to identify new network vulnerabilities, examined log files, detect workstations that have been misconfigured on the network and detect any malicious activity.
• Assist with the scheduling of automated SPLUNK reporting.
• Analyzed packet captures from SourceFire, within Wireshark, to investigate suspicious activity further.
• Configure network scans using tools such as Nessus, DP Protect and AppDetective.
• Assist with the scheduling of automated network system scans.
• Ensure accurate vulnerability assessment results are generated in accordance with FISMA policy and are made available to appropriate personnel.
2017 : Present
AlphaSix Corporation
Information Security Analyst
AFNCR Contract
• Responsible for assisting with the training of new journeyman technicians
• Responsible for assisting journeyman technicians with the troubleshooting and documenting of work completed for difficult issues
• Sole technician responsible for maintain positive communication with customer’s located on FT. Meade, providing assistance to customers as required
• Monitor assigned Remedy Tickets providing prompt and courteous service within the set Metric Plan
• Assist close to 17,000 customers with desktop, laptop, peripherals, hardware and software installations, maintenance and any other inquiries or problems pertaining to the successful operation of their IT equipment
• Adequately perform troubleshooting through the use of remote software such as Bomgar, Lync and Remote Desktop Connection (RDP).
• Effectively and efficiently document all action taken to resolve a customer’s issues within the appropriate Remedy fields.
• Assist with Desktop Support Queue management through assigning tickets to technicians as required.
• Assist with weekly ticket reviews of resolved and cancelled tickets.
• As a Trusted Agent, issue PKI tokens and assist with pin resets.
• Attend weekly ticket reviews with contractor and government leads.
• Trained to serve, when required, as a member of the Air Force Emergency Incident Response Team.
2016 : 2017
Technica Corporation
Desktop Support Team Lead
AFNCR Contract
• Responsible for assisting with the training of new journeyman technicians
• Responsible for assisting journeyman technicians with the troubleshooting and documenting of work completed for difficult issues
• Sole technician responsible for maintain positive communication with customer’s located on FT. Meade, providing assistance to customers as required
• Monitor assigned Remedy Tickets providing prompt and courteous service within the set Metric Plan
• Assist close to 17,000 customers with desktop, laptop, peripherals, hardware and software installations, maintenance and any other inquiries or problems pertaining to the successful operation of their IT equipment
• Adequately perform troubleshooting through the use of remote software such as Bomgar, Lync and Remote Desktop Connection.
• Effectively and efficiently document all action taken to resolve a customer’s issues within the appropriate Remedy fields.
• Responsible for managing the Desktop Support Queue assessing and assigning incident tickets to the appropriate technicians as required.
• As a Trusted Agent, assist with the distribution of PKI Tokens and PKI Token pin resets when needed within the organization.
2016 : 2016
TEKsystems
Senior Desktop Support Technician
AFNCR Contract
• Monitor assigned Remedy Tickets providing prompt and courteous service within the set Metric Plan
• Assist close to 17,000 customers with desktop, laptop, peripherals, hardware and software installations, maintenance and any other inquiries or problems pertaining to the successful operation of their IT equipment
• Adequately perform troubleshooting through the use of remote software such as Bomgar, Lync and Remote Desktop Connection.
• Effectively and efficiently document all action taken to resolve a customer’s issues within the appropriate Remedy fields.
2016 : 2016
TEKsystems
Desktop Support Technician
• Operated, maintained and led help desk team
• Provided customer service to over 600 users for unclassified and secret domains
• Installed software and operating systems on government computers
• Resolved computer hardware, software, printing, installation, email, and operating issues while providing quality customer service
• Created user accounts and security groups in Active directory
• Developed and maintained hardware tracking systems
2013 : 2016
US Army
Help Desk Specialist
Company:
AlphaSix Corporation
Years of Experience:
18
Spoken Language:
English
Skills
Army, Cisco Network Devices, Customer Service, DoD, Force Protection, Help Desk Support, Information Assurance, Intelligence Analysis, Microsoft Office, Military, Military Experience, Military Training, Network Administration, Security, Security Clearance, TCP/IP, Troubleshooting
About
Experienced IT professional trained to supervise, install, operate, and perform unit maintenance on manual and automated telecommunications equipment. Can perform installing, updating, operating, and maintenance tasks for telecommunications and automated message switching equipment. Proficient in network troubleshooting and problem diagnosis tests to check signal flow and linkage and maintain records of message activity. Trained to use multiple protocols and topologies to include Local Area Networks and Wide Area Networks. Hard working, flexible, and experienced team player.
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