• Implemented secure cloud configurations using Azure Private Link, Network Security Groups, Microsoft Defender for Cloud, and Azure Regulatory Compliance for NIST 800-53, PCI DSS, and HIPAA/HITRUST, resulting in an 85% reduction in security incidents over the same time interval.
• Developed KQL queries to support Log Analytics workspace and Microsoft Sentinel, resulting in 4 SIEM dashboards and workbooks.
• Troubleshooted and supported Microsoft Azure services, including Microsoft Sentinel (SIEM), Virtual Machines, Azure Monitor, and Azure Active Directory, on average resolving 30 issues per week.
WorldVue Jun 2021 - Present
Vendor & Special Projects Manager • Houston, TX
• Demonstrate adaptability through obtaining a variety of service operations roles, including Technical Support, Technical Supervisor, and Technical Trainer, showcasing a versatile skill set.
• Oversee the development and implementation of operational practices, fostering strong relationships with internal and external stakeholders to enhance Outsourced Service Center operations.
• Manage the onboarding and training of Outsourced Service Center personnel while maintaining service-level agreements with vendors.
• Developed and executed an annual training program for layer 1 and 3 troubleshooting techniques for 30 service agents.
Envise Jun 2020 - Jan 2021
Sales Engineer Trainee • Garden Grove, CA
• Assisted senior sales engineers in conducting product presentations and demonstrations for potential clients.
• Collaborated extensively with senior sales engineers to evaluate customers' building automation technical controls and recommend suitable solutions.
• Studied each product's technical specifications, features, and benefits, gaining in-depth knowledge to communicate with clients effectively.
Skills
ServiceNow, Network Security Groups, ACLs (Access Control Lists), Virtual Machines, Microsoft Windows 10, SIEM, Azure Sentinel, Linux, SQL, Incident Response, NIST, WIreshark, Help Desk, Azure Active Directory, Azure, Cloud Computing, Firewalls, Virtual Networks, Analytical Problem Solving, Business Communication,
Collaboration, Microsoft Office, File Permissions, Microsoft Defender for Cloud, Intrusion Detection Systems (IDS)
About
I am passionate about cybersecurity and eager to learn, I bring a strong tech background and a problem-solving mindset to safeguard digital spaces. Committed to making a difference in cybersecurity by applying my skills and adapting to new challenges.
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