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Victor Solorzano
Senior Information Security Analyst at Walgreens
Chicago, IL, United States
Details
Education:
Bachelor of Science (BS)
Computer Information Systems
Illinois State University
1997 : 2002
Computer Information Systems
Illinois State University
1997 : 2002
Experience:
Responsible for defining, building and executing an efficient and mature application security scanning program that incorporate IAST, SAST, SCA and DAST technologies for application security testing across internal business teams and divisions.
Provides in-depth security analysis in helping in the identification, prioritization and tracking of remediation efforts in application vulnerabilities identified through application security engagements and application security testing tools.
Monitoring public disclosure of vulnerabilities within the security community that may be impactful to business related systems and applications. Shares information and interacts internally with peers, management and key members of the organization.
Analyzing trends, developing strategies, engineering security solutions, evaluating and deploying new security tools and platforms that will continue to improve information security for the business.
2020 : Present
Walgreens
Senior Information Security Analyst
Responsible for defining, building and executing an efficient and mature application security scanning program that includes SAST, SCA and DAST technologies for application security testing across internal business teams and divisions.
Provides in-depth security analysis in helping in the identification, prioritization and tracking of remediation efforts in application vulnerabilities identified through application security engagements and application security testing tools.
Monitoring public disclosure of vulnerabilities within the security community that may be impactful to business related systems and applications. Shares information and interacts internally with peers, management and key members of the organization.
Analyzing trends, developing strategies, engineering security solutions, evaluating and deploying new security tools and platforms that will continue to improve information security for the business.
2016 : 2020
Walgreens
Information Security Analyst II
• Provide End User support for multiple Microsoft Windows Operating Systems,
• Provide support for enterprise class hardware, software and services.
• Imaging and configuration of hardware.
• Client data backup and recovery.
• Asset tracking, management of hardware and software distribution through Microsoft System Center Configuration Manager 2012 (SCCM).
• Patch, Enable, Disable and Assist in configuration of network ports.
• Collaborate with clients to identify and track issues.
• Create documentation and procedures to resolve issues and effectively communicate information to peers and other support teams.
• Website developer for End User Computing Intranet website and Microsoft SharePoint Knowledge Base and documentation library.
• Provided both on and off-site support and configuration of test environment, hardware, software for Disaster Recovery simulations.
• Maintained corporate Windows operating system image for Disaster Recovery simulations between Walgreens and IBM.
• Deployment and support of large-scale Windows 7 migration to the Walgreens Corporate Enterprise with application loading and post-migration support.
• Vital role in the development and successful launch of Walgreens TechRx Support Services distributed between corporate locations.
2007 : 2016
Walgreens
Associate IT Engineer II
• Monitor system outages and scheduled downtime affecting both Corporate and Store environments.
• Assist in the management of staffing resources in dual Help Center locations.
• Document daily and monitor ongoing system problems.
• Management of Interactive Intelligence call center queues.
• Maintaining store incident priorities to ensure Service Level Agreements were met.
• Adjustment of Help Center resources based on real-time ticket volume.
• Central point of contact between departments, management and staff.
• Monitor pertinent information in order to detect early trends of system problems and communicate such findings with support personnel.
• Assist management with Help Center staff hiring.
• Conducting English and Spanish interviews
• Conduct and assign peer evaluations.
2004 : 2007
Walgreens
Daily Operations Area Coordinator
• Provide stores with effective and efficient troubleshooting solutions.
• Identify store-level problems through analysis of information.
• Report known issues and trends to support teams.
• Accurately log incident and procedures in BMC Remedy Service Management System.
• Create and maintain solutions used by Help Center Staff.
• Extensive knowledge in Store Support Systems : (Labor Scheduling, Office PC, Office Printers,
PeoplePlus Hiring, Payroll, Telxon Devices, ISTT, Intercom Plus)
2003 : 2004
Walgreens
Help Center Coordinator
Provides in-depth security analysis in helping in the identification, prioritization and tracking of remediation efforts in application vulnerabilities identified through application security engagements and application security testing tools.
Monitoring public disclosure of vulnerabilities within the security community that may be impactful to business related systems and applications. Shares information and interacts internally with peers, management and key members of the organization.
Analyzing trends, developing strategies, engineering security solutions, evaluating and deploying new security tools and platforms that will continue to improve information security for the business.
2020 : Present
Walgreens
Senior Information Security Analyst
Responsible for defining, building and executing an efficient and mature application security scanning program that includes SAST, SCA and DAST technologies for application security testing across internal business teams and divisions.
Provides in-depth security analysis in helping in the identification, prioritization and tracking of remediation efforts in application vulnerabilities identified through application security engagements and application security testing tools.
Monitoring public disclosure of vulnerabilities within the security community that may be impactful to business related systems and applications. Shares information and interacts internally with peers, management and key members of the organization.
Analyzing trends, developing strategies, engineering security solutions, evaluating and deploying new security tools and platforms that will continue to improve information security for the business.
2016 : 2020
Walgreens
Information Security Analyst II
• Provide End User support for multiple Microsoft Windows Operating Systems,
• Provide support for enterprise class hardware, software and services.
• Imaging and configuration of hardware.
• Client data backup and recovery.
• Asset tracking, management of hardware and software distribution through Microsoft System Center Configuration Manager 2012 (SCCM).
• Patch, Enable, Disable and Assist in configuration of network ports.
• Collaborate with clients to identify and track issues.
• Create documentation and procedures to resolve issues and effectively communicate information to peers and other support teams.
• Website developer for End User Computing Intranet website and Microsoft SharePoint Knowledge Base and documentation library.
• Provided both on and off-site support and configuration of test environment, hardware, software for Disaster Recovery simulations.
• Maintained corporate Windows operating system image for Disaster Recovery simulations between Walgreens and IBM.
• Deployment and support of large-scale Windows 7 migration to the Walgreens Corporate Enterprise with application loading and post-migration support.
• Vital role in the development and successful launch of Walgreens TechRx Support Services distributed between corporate locations.
2007 : 2016
Walgreens
Associate IT Engineer II
• Monitor system outages and scheduled downtime affecting both Corporate and Store environments.
• Assist in the management of staffing resources in dual Help Center locations.
• Document daily and monitor ongoing system problems.
• Management of Interactive Intelligence call center queues.
• Maintaining store incident priorities to ensure Service Level Agreements were met.
• Adjustment of Help Center resources based on real-time ticket volume.
• Central point of contact between departments, management and staff.
• Monitor pertinent information in order to detect early trends of system problems and communicate such findings with support personnel.
• Assist management with Help Center staff hiring.
• Conducting English and Spanish interviews
• Conduct and assign peer evaluations.
2004 : 2007
Walgreens
Daily Operations Area Coordinator
• Provide stores with effective and efficient troubleshooting solutions.
• Identify store-level problems through analysis of information.
• Report known issues and trends to support teams.
• Accurately log incident and procedures in BMC Remedy Service Management System.
• Create and maintain solutions used by Help Center Staff.
• Extensive knowledge in Store Support Systems : (Labor Scheduling, Office PC, Office Printers,
PeoplePlus Hiring, Payroll, Telxon Devices, ISTT, Intercom Plus)
2003 : 2004
Walgreens
Help Center Coordinator
Company:
Walgreens
Years of Experience:
21
Spoken Language:
English, Spanish
Skills
Active Directory, ASP.NET, BMC Remedy, Data Analysis, HTML, Intranet Portals, JavaScript, LAN, Linux, Microsoft Office, Mobile Devices, OWASP, Powershell, Python (Programming Language), SCCM, SharePoint, Technical Support, Windows 7, Windows 7 Migration, Windows XP
About
Highly motivated, passionate and performance driven IT professional with 18 years of experience in Information Technology. Currently as a Information Security Analyst; specializing in application security vulnerability management as a member of the information security division at Walgreen Co.
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