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W. Chris Taylor
Information Security Analyst III at State of Florida
Keystone Heights, FL, United States
Details
Education:
Master of Public Administration - MPA
Barry University
2023
Bachelor of Science - BS
Public Administration
Flagler College
2015 : 2017
Network Security
Network Security
Santa Fe Community College
2010 : 2011
Computer Systems Repair, Networking, and Security
US Army Signal School
2009 : 2010
Massage modalities, anatomy, physiology, kinesiology, communication, ethics, and business
Florida School of Massage
2006 : 2007
Barry University
2023
Bachelor of Science - BS
Public Administration
Flagler College
2015 : 2017
Network Security
Network Security
Santa Fe Community College
2010 : 2011
Computer Systems Repair, Networking, and Security
US Army Signal School
2009 : 2010
Massage modalities, anatomy, physiology, kinesiology, communication, ethics, and business
Florida School of Massage
2006 : 2007
Experience:
•Vulnerability manager for the Florida Army National Guard (FLARNG) Non-Secure Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) networks. Responsible for using the DoD’s vulnerability detection software Assured Compliance Assessment Solution (ACAS is the DoD's version of Nessus) to detect vulnerabilities, configuration issues, and SCAP compliance, report issues to the appropriate technicians, and verify their remediation over two /16 NIPR networks and over 6000 pingable IPs.
• Secure Content Automation Protocol (SCAP) tool for Secure Technical Implementation Guide (STIG) checks.
• Host Based Security System (HBSS)/McAfee ePO operator.
• Solarwinds SEM to detect rogue systems and other authentication issues.
• Access management for the FLARNG. Create and maintain Active Directory user and computer accounts. Maintained 8570 compluance by tracking mandatory training, acceptable user agreements, appointment orders, SAARs, and certifications for over 3000 users, as well as 60+ privileged users and keeping the Army Training and Certification Tracking System (ATCTS) up to date for all users. Instrumental in the FLARNG passing the Department of Defense Command Cyber Readiness Inspection in 2018 and 2022.
• Assist with incident response and investigation coordination with the National Guard Bureau (NGB).
• Defense Enterprise Provisioning Online Entitlement Manager (DEPO), managing email addresses, distribution lists, & mailboxes.
• Lean 6 Sigma project member to improve Common Access Card (CAC) acquisition for non-service member employees responsible for reducing CAC acquisition from 3-6 months to less than 3 weeks.
• Interview panelist for selecting new employees.
• Train new employees of the Cybersecurity Branch.
• Voting member of Change Review Board.
• Policy and educational material creation.
2018 : Present
State of Florida
Information Security Analyst III
• Tier I,II, and III IT solutions for the G6 Helpdesk of the Florida National Guard, providing exceptional customer service to civilian employees and soldiers throughout the rank structure
• Excelled in varying operation tempos from typical to crisis, at times processing over fifty actions a day
• Frequent multitasking on the phone, while repairing computers remotely, and assisting people personally in the office
• Provide training in use of Windows based computer systems and Microsoft Office applications
• Maintain, process, and troubleshoot military computer systems all over the state of Florida with remote system software
• Create and maintain Active Directory user and computer accounts
• Track hundreds of simultaneous requests and document actions using Numara Track-It ticket system
• Escalate issues beyond helpdesk and coordinate actions with technicians state-wide
2015 : 2018
State of Florida, Department of Military Affairs
Computer Systems Analyst
• Tier I,II, and III IT solutions for the G6 Helpdesk of the Florida National Guard, providing exceptional customer service and technical solutions to civilian employees and soldiers throughout the rank structure
• Excelled in varying operation tempos from typical to crisis, at times processing over fifty actions a day
• Frequent multitasking on the phone, while repairing computers remotely, and assisting people personally in the office
• Provide training in use of Windows based computer systems and Microsoft Office applications
• Maintain, process, and troubleshoot military computer systems all over the state of Florida with remote system software
• Create and maintain Active Directory user and computer accounts
• Track hundreds of simultaneous requests and document actions using Numara Track-It ticket system
• Escalate issues beyond helpdesk and coordinate actions with technicians state-wide
2013 : 2015
Skyline Ultd Inc.
Technical Specialist I
Honorably discharged 16JAN2014
• Lead soldiers of 4th squad, assign tasks, monitor progress, and brief upline leaders
• Provide individual and classroom instruction on the use of military multi-user information processing systems, communication systems, and peripheral equipment
• Install, operate, maintain, and make repairs on military multi-user information processing systems, communication systems, and peripheral equipment in garrison and field operations
• Perform preventative maintenance and operate various military weapons and vehicles
2010 : 2014
Florida Army National Guard
25B Information Technology Specialist/Squad Leader
• Install, maintain, troubleshoot, and repair classroom and administration computer systems and school networks
(wired and wireless) across three schools
• Coordinate repairs with teachers and faculty at all locations
• Server administration
• Track equipment needs, research and recommend equipment purchasing
2012 : 2013
Putnam County School District
Computer Repair Technician
• Secure Content Automation Protocol (SCAP) tool for Secure Technical Implementation Guide (STIG) checks.
• Host Based Security System (HBSS)/McAfee ePO operator.
• Solarwinds SEM to detect rogue systems and other authentication issues.
• Access management for the FLARNG. Create and maintain Active Directory user and computer accounts. Maintained 8570 compluance by tracking mandatory training, acceptable user agreements, appointment orders, SAARs, and certifications for over 3000 users, as well as 60+ privileged users and keeping the Army Training and Certification Tracking System (ATCTS) up to date for all users. Instrumental in the FLARNG passing the Department of Defense Command Cyber Readiness Inspection in 2018 and 2022.
• Assist with incident response and investigation coordination with the National Guard Bureau (NGB).
• Defense Enterprise Provisioning Online Entitlement Manager (DEPO), managing email addresses, distribution lists, & mailboxes.
• Lean 6 Sigma project member to improve Common Access Card (CAC) acquisition for non-service member employees responsible for reducing CAC acquisition from 3-6 months to less than 3 weeks.
• Interview panelist for selecting new employees.
• Train new employees of the Cybersecurity Branch.
• Voting member of Change Review Board.
• Policy and educational material creation.
2018 : Present
State of Florida
Information Security Analyst III
• Tier I,II, and III IT solutions for the G6 Helpdesk of the Florida National Guard, providing exceptional customer service to civilian employees and soldiers throughout the rank structure
• Excelled in varying operation tempos from typical to crisis, at times processing over fifty actions a day
• Frequent multitasking on the phone, while repairing computers remotely, and assisting people personally in the office
• Provide training in use of Windows based computer systems and Microsoft Office applications
• Maintain, process, and troubleshoot military computer systems all over the state of Florida with remote system software
• Create and maintain Active Directory user and computer accounts
• Track hundreds of simultaneous requests and document actions using Numara Track-It ticket system
• Escalate issues beyond helpdesk and coordinate actions with technicians state-wide
2015 : 2018
State of Florida, Department of Military Affairs
Computer Systems Analyst
• Tier I,II, and III IT solutions for the G6 Helpdesk of the Florida National Guard, providing exceptional customer service and technical solutions to civilian employees and soldiers throughout the rank structure
• Excelled in varying operation tempos from typical to crisis, at times processing over fifty actions a day
• Frequent multitasking on the phone, while repairing computers remotely, and assisting people personally in the office
• Provide training in use of Windows based computer systems and Microsoft Office applications
• Maintain, process, and troubleshoot military computer systems all over the state of Florida with remote system software
• Create and maintain Active Directory user and computer accounts
• Track hundreds of simultaneous requests and document actions using Numara Track-It ticket system
• Escalate issues beyond helpdesk and coordinate actions with technicians state-wide
2013 : 2015
Skyline Ultd Inc.
Technical Specialist I
Honorably discharged 16JAN2014
• Lead soldiers of 4th squad, assign tasks, monitor progress, and brief upline leaders
• Provide individual and classroom instruction on the use of military multi-user information processing systems, communication systems, and peripheral equipment
• Install, operate, maintain, and make repairs on military multi-user information processing systems, communication systems, and peripheral equipment in garrison and field operations
• Perform preventative maintenance and operate various military weapons and vehicles
2010 : 2014
Florida Army National Guard
25B Information Technology Specialist/Squad Leader
• Install, maintain, troubleshoot, and repair classroom and administration computer systems and school networks
(wired and wireless) across three schools
• Coordinate repairs with teachers and faculty at all locations
• Server administration
• Track equipment needs, research and recommend equipment purchasing
2012 : 2013
Putnam County School District
Computer Repair Technician
Company:
State of Florida
Years of Experience:
24
Skills
Active DoD Secret Clearance, Animal Behavior, Animal Capture, Animal Euthanasia, Animal Handling, Animal Husbandry, animal observation, Animal Restraint, Collaborative Problem Solving, Computer Hardware, Computer Repair, Customer Service, Documentation, Employee Training, Government, Help Desk Support, Information Assurance, Information Technology, Leadership, Microsoft Office, Military, Multi-Tasking, Process Improvement, Proposal Writing, Radiology, Remote Desktop Support, Security, Security Clearance, SOAP notes, System Administration, Training, Troubleshooting, Veterinary Dentistry, Veterinary Technology, Windows, Zoo Technology
About
After careers in animal care/protection, massage therapy, and information technology, I'm graduating in 2023 from Barry University with a Master's in Public Administration. I'm looking for advanced career opportunities in IT and/or public administration at the county, state, or federal level in the state of Florida, but am open to any manner of interesting opportunities.
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