Whitney Higgins
Details
Psychology - Human Factors
Grand Canyon University
Bachelor's of Science
Information Sciences and Technology
Penn State University
Bachelor of Arts (BA)
Photography
Penn State University
- Develops and conducts studies, summarizing findings, preparing reports.
- Manages and coordinates security awareness training using KnowBe4.
- Executes phishing campaigns with KnowBe4.
- Recommends changes in programs, policies, procedures, or practices in administrative and information management systems.
- Develops metrics reports on a reoccurring basis to inform the CISO and State of Maine stakeholders on security awareness trends using Splunk.
- Assists with information security audits, finding remediation, and documentation (e.g., SSP, POA&M, ISRA).
- Supports BC/DR operations with program development and implementation.
- Assists risk management operations with program development and implementation.
2023 : Present
State of Maine
Information Security Associate
- Assessed and implemented improvements to automation procedures for better team efficiency and improved code quality.
- Created metrics based on script failures, run time and maintenance effort to help assess pain points and drive improvement within automation processes.
- Utilized metrics to quantify the potential cost savings and benefits of process improvements to leadership, which resulted in approval to develop new initiatives.
- Applied cost-benefit analysis to present process improvements to leadership and to get by in for new initiatives.
- Created a long-term plan to continue improvement, prioritizing goals and ensuring periodic assessment to continue improvements.
- Prepared a project estimate to change test management tools from ALM to Jira and/or Azure Devops for entire automation team.
2023 : 2023
First Citizens Bank
Senior Automation Engineer
- Managed and maintained approximately 650 UFT and 200 Selenium automation scripts.
- Improved automation efficiency so that test runs are faster and less prone to inappropriate failures by 20%.
- Planned and directed the conversion process to convert UFT to Selenium to cut costs and improve efficiency.
- Troubleshot script and equipment failures from automation runs.
- Communicated and collaborated with application owners, the status of automation and the creation of new automation.
- Mentored, provided guidance, and set priorities with automation team members.
2022 : 2023
Zenergy Technologies
Senior Automation Engineer
- Designed strategy and processes for converting manual tests to automation.
- Assisted manager in researching and designing a mobile testing approach.
- Completed a API testing suite using Postman to assist with integration testing.
- Created training documentation so that manual testers can begin automating using UFT.
- Responsible for mentoring/training manual testers in automation best practices.
- Reviewed all new automation to provide input on ways to improve and more efficient.
- Communicated with necessary teams to ensure that testing environment is up to date and ready for testing.
- Created regression automation for team specific applications using UFT.
- Assisted with testing new configurations of ALM so that automation is tracked appropriately.
2022 : 2022
Vitalant
Automation Engineer
- Created training documentation so that manual testers can begin automating using UFT.
- Completed API testing suite using Postman to assist with integration testing.
- Responsible for mentoring/training manual testers in automation best practices.
- Created test framework to guide how automation projects were to progress.
- Reviews all new automation to provide input on ways to improve and more efficient.
- Created repository in Azure DevOps for Postman testing suite and Neoload performance tests.
- Communicates with necessary personnel to ensure that testing environment is up to date and ready for testing.
- Created regression automation for team specific applications using UFT.
- Assisted with testing new configurations of ALM so that automation is tracked appropriately.
2021 : 2022
Insight Global
Automation Engineer at Vitalant
Skills
Adobe Analytics, Agile & Waterfall Methodologies, Agile Methodologies, Android Testing, API Testing, Application Lifecycle Management, Automation, BrowserStack, Business Analysis, C#, CA Agile Requirements Designer, Collaborative Leadership, Collaborative Problem Solving, Cross-browser Compatibility, Cross-functional Team Leadership, Data Analysis, Data Analytics, Functional Testing, Information Security, iOS Testing, Java, Java Application Development, Jira, Leadership, Manual Testing, Microsoft Office, Mobile Testing, Object-Oriented Programming (OOP), Problem Solving, Process Improvement, Quality Assurance, Regression Testing, Requirements Analysis, Selenium WebDriver, Software Development Life Cycle (SDLC), SQL, Statistical Analysis, Team Foundation Server (TFS), Test Automation, Test Cases, Testing, Test Management, Test Planning, Test Preparation, Test Process Development, TFS, Unified Functional Testing (UFT), Validation, W3C Accessibility, Zephyr
About
For me, my career is not always a linear progression. It is an adventure and a ongoing journey led by curiosity and a desire to learn and apply my skills. Which is why the IT field is a perfect fit for me.
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