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Yashmine M. Boston, ITIL
VP, CTC Production Assurance Change Manager
Columbus, OH, United States
Details
Education:
Bachelor's degree
Elementary Education and Teaching
Iowa State University
1990 : 1995
High School Diploma
General Studies
Herbert Hoover High School
1986 : 1990
Elementary Education and Teaching
Iowa State University
1990 : 1995
High School Diploma
General Studies
Herbert Hoover High School
1986 : 1990
Experience:
As a CTC Change Manager, I manage all aspects of IT changes to identify, analyze and prepare risk mitigation tactics. Continually provide guidance around the Change Management Process to change owners and senior leaders.
• Apply a structured methodology and lead change management activities to support change
strategy.
• Designed and developed training and communication plans to support quality assurance and the
reduction in risk of failure.
• Evaluate impacts and collisions for all new and rescheduled Major Events for CTC globally. Currently
represent CTC on a weekly MEPC (Major Event Planning Committee) call provide line of business
input to process and conflict mitigation.
• Coordinate change restrictions/blackout windows as required.
• Provide senior leadership with reporting metrics for change performance.
• Evaluate change performance and institute corrective actions as required.
2021 : Present
JPMorgan Chase & Co.
Cybersecurity Technology Controls-Production Assurance Change Manager
Responsible for the management of Health Services information to support Wellmark's Sales and Marketing Communications teams including request for proposal content. Collaborate with Marketing Communications to develop and maintain collaterals to help tell the Health Services story internally and externally. Implementation and management of member focused community resource needs inventory that support our Health Services delivery, Manage and monitor Health Services vendors in collaboration with procurement, vendor management, and business teams to ensure optimal vendor performance. Manage Health Services Business Continuity planning activities including plan update and maintenance and coordination across all business teams.
2021 : 2021
Wellmark Blue Cross and Blue Shield
Health Services Consultant- Business Development
As a Care Management Project Consultant I used analytical skills to evaluate and validate existing care management program services (e.g. utilization management, advanced case management, pregnancy, medical review etc.) from cost and quality perspectives. Conduct research and share best practice information with leadership for the consideration and development of new and existing program services. Serve as a key contact to peers and internal/external leaders in the development, construction and execution of serviced improvements.
*Act as a business lead on key projects for H&CM (Health & Care Management) and other corporate projects to ensure the new or changing business process or technology are implemented on time.
*Maintain current documentation outlining the various vendor and internal service offerings; includes process flows, scripts, operational calendars, community and employer resource information.
*Act as a primary point of contact for day to day operational issues or complaints with vendor services as well as facilitate the distribution of a variety of program information among various internal Wellmark departments and others as appropriate.
2015 : 2021
Wellmark Blue Cross and Blue Shield
Care Management Project Consultant
Worked for our IT Change Management team; which governs all production changes being implemented into Athene USA’s administrative systems with minimum disruption to IT services. Perform daily RFC (Request for Change) reviews for an IT Staff of 200 to ensure compliance with the IT Change SOP (Standard Operating Procedure)
•Served as IT Change Management and process improvement technical resource, leader/mentor for peers.
•Collaborated with Release Management, QA, IT Technicians, and other business users as necessary to proactively ensure changes are authorized and tested.
•Collaborated with IT Change Management Leadership to develop process controls and metrics.
•Maintained accurate records of changes to IT Systems including approvals, change dates and appropriate documentation of the change.
•Performed Internal Audit Reviews for IT Work Request, Service Now and Projects in accordance with the SDLC (Systems development life cycle) process.
•Developed Change Advisory Board (CAB) agendas and facilitate the weekly meetings to obtain leadership approval for Critical, High and Medium risk changes.
•Performed annual review of the IT Change SOP (Standard Operating Procedure) for potential improvements including, scope, risk assessments, approval authorities and the standard change process.
2012 : 2015
Athene USA
IT Service Management - Change Analyst
Researched and analyzed production issues related to policies, systems, and processes within Insurance operations. Facilitated prioritization meetings for our key administrative systems to determine what system fixes or system enhancements were needed.
•Developed test plans and test scripts based on the requirements of the project or IT Work Request.
•Partnered with Business system owner as SME (Subject Matter Expert) for what the business was doing to cause an error/issue, working with IT in resolution of system issues.
•Documented business and system processes and procedures.
•Served as a project team member in identifying system requirements, analyzing processes/workflows, compiling data, assessing project scope/risks and implementing solutions.
•Monitored day to day system availability and responsiveness for Insurance Operations; and acted as an Incident Manager in the resolution of critical and large impact production problems.
•Acted as a liaison between the Business, IT and Quality Assurance.
2010 : 2012
Athene USA
Business Operations Analyst
• Apply a structured methodology and lead change management activities to support change
strategy.
• Designed and developed training and communication plans to support quality assurance and the
reduction in risk of failure.
• Evaluate impacts and collisions for all new and rescheduled Major Events for CTC globally. Currently
represent CTC on a weekly MEPC (Major Event Planning Committee) call provide line of business
input to process and conflict mitigation.
• Coordinate change restrictions/blackout windows as required.
• Provide senior leadership with reporting metrics for change performance.
• Evaluate change performance and institute corrective actions as required.
2021 : Present
JPMorgan Chase & Co.
Cybersecurity Technology Controls-Production Assurance Change Manager
Responsible for the management of Health Services information to support Wellmark's Sales and Marketing Communications teams including request for proposal content. Collaborate with Marketing Communications to develop and maintain collaterals to help tell the Health Services story internally and externally. Implementation and management of member focused community resource needs inventory that support our Health Services delivery, Manage and monitor Health Services vendors in collaboration with procurement, vendor management, and business teams to ensure optimal vendor performance. Manage Health Services Business Continuity planning activities including plan update and maintenance and coordination across all business teams.
2021 : 2021
Wellmark Blue Cross and Blue Shield
Health Services Consultant- Business Development
As a Care Management Project Consultant I used analytical skills to evaluate and validate existing care management program services (e.g. utilization management, advanced case management, pregnancy, medical review etc.) from cost and quality perspectives. Conduct research and share best practice information with leadership for the consideration and development of new and existing program services. Serve as a key contact to peers and internal/external leaders in the development, construction and execution of serviced improvements.
*Act as a business lead on key projects for H&CM (Health & Care Management) and other corporate projects to ensure the new or changing business process or technology are implemented on time.
*Maintain current documentation outlining the various vendor and internal service offerings; includes process flows, scripts, operational calendars, community and employer resource information.
*Act as a primary point of contact for day to day operational issues or complaints with vendor services as well as facilitate the distribution of a variety of program information among various internal Wellmark departments and others as appropriate.
2015 : 2021
Wellmark Blue Cross and Blue Shield
Care Management Project Consultant
Worked for our IT Change Management team; which governs all production changes being implemented into Athene USA’s administrative systems with minimum disruption to IT services. Perform daily RFC (Request for Change) reviews for an IT Staff of 200 to ensure compliance with the IT Change SOP (Standard Operating Procedure)
•Served as IT Change Management and process improvement technical resource, leader/mentor for peers.
•Collaborated with Release Management, QA, IT Technicians, and other business users as necessary to proactively ensure changes are authorized and tested.
•Collaborated with IT Change Management Leadership to develop process controls and metrics.
•Maintained accurate records of changes to IT Systems including approvals, change dates and appropriate documentation of the change.
•Performed Internal Audit Reviews for IT Work Request, Service Now and Projects in accordance with the SDLC (Systems development life cycle) process.
•Developed Change Advisory Board (CAB) agendas and facilitate the weekly meetings to obtain leadership approval for Critical, High and Medium risk changes.
•Performed annual review of the IT Change SOP (Standard Operating Procedure) for potential improvements including, scope, risk assessments, approval authorities and the standard change process.
2012 : 2015
Athene USA
IT Service Management - Change Analyst
Researched and analyzed production issues related to policies, systems, and processes within Insurance operations. Facilitated prioritization meetings for our key administrative systems to determine what system fixes or system enhancements were needed.
•Developed test plans and test scripts based on the requirements of the project or IT Work Request.
•Partnered with Business system owner as SME (Subject Matter Expert) for what the business was doing to cause an error/issue, working with IT in resolution of system issues.
•Documented business and system processes and procedures.
•Served as a project team member in identifying system requirements, analyzing processes/workflows, compiling data, assessing project scope/risks and implementing solutions.
•Monitored day to day system availability and responsiveness for Insurance Operations; and acted as an Incident Manager in the resolution of critical and large impact production problems.
•Acted as a liaison between the Business, IT and Quality Assurance.
2010 : 2012
Athene USA
Business Operations Analyst
Company:
JPMorgan Chase & Co.
Years of Experience:
24
Spoken Language:
Japanese
Skills
Accountability, Analysis, Auditing, Big Data, Business Analysis, Business Development, Business Process Improvement, Change Management, Cross-functional Team Leadership, Cyber Risk Management, Cybersecurity, Document Management, Financial Accounting, Financial Audits, Governance, Incident Management, Information Governance, Information Security Management, Information System Audit, Internal Audit, Interpersonal Communication, IT Audit, ITIL, ITIL Foundation Certification in IT Service Management, IT Management, IT Risk Management, IT Service Management, Ivanti, Management, Network Security, Operational Due Diligence, PMO, PRINCE2, Process Improvement, Project Delivery, Project Governance, Quality Assurance, Relationship Management, Requirements Analysis, Requirements Gathering, Risk Management, ServiceNow, Software Documentation, Stakeholder Management, Technology Trends, Vendor Management, Written Communication
About
Received Circle of Honor Award for celebrating outstanding individual and team achievement from ING.
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