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Yousef Omar
Information Security Analyst at UPS
New York, NY, United States
Details
Experience:
2022 : Present
UPS
Information Security Analyst
2022 : 2022
UPS
ISM Intern
• Manage and guide a team of 9 consultants throughout the workday
• Coordinate team schedule and assign team workload
• Serve and support consultants with any issues they may have with the tickets they are assigned to
2022 : 2022
Rutgers University
Help Desk Team Lead
• Provide computer help desk support via telephone communications and in person walk ins with end-users
• Perform diagnostics and troubleshooting of system wide issues
• Maintain regulatory compliance and high standards of customer service during high-volume operations
• Troubleshoot and maintain physical lab equipment
• Collaborate with other consultants in the lab as a team to maintain a consistent service
• Train and support new team members
• Gather hourly computer lab statistics
2019 : 2022
Rutgers University
Help Desk Consultant
• Undertook filming of lectures for RADL Youtube Channel
• Directed separate collaborative video projects involving multiple interviews and scenes
• Scheduled and conducted 5 interviews with department heads
• Initiated the editing process to allow footage to be published
• Trained team members on operation of editing software
2018 : 2019
Rutgers Business School
Videographer - Rutgers Business School Accounting Digital Library
UPS
Information Security Analyst
2022 : 2022
UPS
ISM Intern
• Manage and guide a team of 9 consultants throughout the workday
• Coordinate team schedule and assign team workload
• Serve and support consultants with any issues they may have with the tickets they are assigned to
2022 : 2022
Rutgers University
Help Desk Team Lead
• Provide computer help desk support via telephone communications and in person walk ins with end-users
• Perform diagnostics and troubleshooting of system wide issues
• Maintain regulatory compliance and high standards of customer service during high-volume operations
• Troubleshoot and maintain physical lab equipment
• Collaborate with other consultants in the lab as a team to maintain a consistent service
• Train and support new team members
• Gather hourly computer lab statistics
2019 : 2022
Rutgers University
Help Desk Consultant
• Undertook filming of lectures for RADL Youtube Channel
• Directed separate collaborative video projects involving multiple interviews and scenes
• Scheduled and conducted 5 interviews with department heads
• Initiated the editing process to allow footage to be published
• Trained team members on operation of editing software
2018 : 2019
Rutgers Business School
Videographer - Rutgers Business School Accounting Digital Library
Company:
UPS
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