Security Clearance: U.S. citizenship and active SECRET Government Security Clearance.

Location: New York Passport Agency, 376 Hudson St., New York City, NY 10014

Job Type: Full-Time

Target Salary Range*: $80,000 - $105,000.

This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

Amatriot is seeking a Systems Administrator to join our team supporting the Department of State’s Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The SA provides IT Operations and Maintenance (O&M) support for the hardware, software, and platforms that power consular applications and systems across U.S. Passport Offices and Agencies. This role ensures the stability, security, and performance of mission-critical systems serving U.S. citizens worldwide.

Key Responsibilities

Install, configure, troubleshoot, and maintain desktop, server, and peripheral COTS/GOTS systems to ensure operational reliability and performance.
Manage deployment, monitoring, and maintenance of hardware, software, and databases—including Consular Affairs applications, SCCM, Active Directory, vSphere, and SQL environments.
Perform data and system backups, restores, and ongoing management of IT infrastructure to ensure data integrity and system availability.
Coordinate and implement hardware/software upgrades, replacements, and decommissioning activities with minimal service disruption.
Administer Active Directory accounts, privileges, and badge logon configurations in accordance with security policies.
Monitor and remediate vulnerabilities, ensuring compliance with Microsoft Defender and Department of State cybersecurity standards.
Document configurations, system changes, and performance trends, maintaining accurate technical and topology documentation.
Log, track, and resolve incidents using ServiceNow, collaborating with Government System Administrators and ISSOs to ensure secure, compliant, and efficient IT operations.
Manage inventory of peripherals and support devices, including tracking asset transfers, maintaining accurate documentation, and ordering/replenishing supplies to ensure operational readiness.
Core Work Schedule: First shift, approximately 7:30AM – 4:00PM, Monday-Friday. Exact hours to be established by site lead.

Qualifications

Education:

High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs.

Experience

Experience as a systems administrator in a Windows-based environment.

Preferred Qualifications

Knowledge of NTFS and share permissions; distribution/security group management.
Knowledge of DHCP, Print Server and Exchange/O365 management.
Knowledge and understanding of Cisco switching and routing technologies.
Experience with ServiceNow or Remedy Ticket Management System.
Experience with IBML Scanner Appliances.
Active Directory – Users and Computers
Experience with Intermec PM43 Label Printers.
CompTIA A+, Network+, and/or Security+ Certifications

Government Tactical Solutions, LLC

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