Security Clearance: U.S. citizenship and active
SECRET Government Security Clearance.
Location: New York Passport Agency, 376 Hudson St., New York City, NY 10014
Job Type: Full-Time
Target Salary Range*: $80,000 - $105,000.
- This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position Overview
Amatriot is seeking a
Systems Administrator to join our team supporting the Department of State’s Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The SA provides IT Operations and Maintenance (O&M) support for the hardware, software, and platforms that power consular applications and systems across U.S. Passport Offices and Agencies. This role ensures the stability, security, and performance of mission-critical systems serving U.S. citizens worldwide.
Key Responsibilities
- Install, configure, troubleshoot, and maintain desktop, server, and peripheral COTS/GOTS systems to ensure operational reliability and performance.
- Manage deployment, monitoring, and maintenance of hardware, software, and databases—including Consular Affairs applications, SCCM, Active Directory, vSphere, and SQL environments.
- Perform data and system backups, restores, and ongoing management of IT infrastructure to ensure data integrity and system availability.
- Coordinate and implement hardware/software upgrades, replacements, and decommissioning activities with minimal service disruption.
- Administer Active Directory accounts, privileges, and badge logon configurations in accordance with security policies.
- Monitor and remediate vulnerabilities, ensuring compliance with Microsoft Defender and Department of State cybersecurity standards.
- Document configurations, system changes, and performance trends, maintaining accurate technical and topology documentation.
- Log, track, and resolve incidents using ServiceNow, collaborating with Government System Administrators and ISSOs to ensure secure, compliant, and efficient IT operations.
- Manage inventory of peripherals and support devices, including tracking asset transfers, maintaining accurate documentation, and ordering/replenishing supplies to ensure operational readiness.
- Core Work Schedule: First shift, approximately 7:30AM – 4:00PM, Monday-Friday. Exact hours to be established by site lead.
Qualifications
Education:
- High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs.
Experience
- Experience as a systems administrator in a Windows-based environment.
Preferred Qualifications
- Knowledge of NTFS and share permissions; distribution/security group management.
- Knowledge of DHCP, Print Server and Exchange/O365 management.
- Knowledge and understanding of Cisco switching and routing technologies.
- Experience with ServiceNow or Remedy Ticket Management System.
- Experience with IBML Scanner Appliances.
- Active Directory – Users and Computers
- Experience with Intermec PM43 Label Printers.
- CompTIA A+, Network+, and/or Security+ Certifications
