Job Summary

The Network Administrator / IT Support Specialist is responsible for maintaining and troubleshooting the organization’s network infrastructure while providing day-to-day IT support for end users. This role ensures reliable, secure, and efficient technology operations across the company. The position reports to the Vice President of Information Technology and plays a key role in supporting both strategic IT initiatives and hands-on support needs.

Duties & Responsibilities

Install, configure, and maintain network equipment including routers, switches, firewalls, and wireless access points to ensure secure, high-performance connectivity
Provide technical support for desktops, laptops, mobile devices, and peripheral hardware (printers, VoIP phones, scanners, etc.)
Manage user accounts, permissions, and email services within Microsoft 365, Google Workspace, and other enterprise applications
Perform proactive monitoring, diagnostics, and log analysis to ensure uptime and minimize service disruptions
Troubleshoot and resolve connectivity, hardware, and software issues in a timely manner
Implement and maintain data backup, disaster recovery, and endpoint security measures
Maintain IT documentation, including network diagrams, system configurations, and troubleshooting guides
Collaborate with IT leadership to evaluate new technologies, manage vendor relationships, and plan for system upgrades
Participate in on-call rotations and provide support during critical incidents or planned maintenance
Perform other related duties as assigned

Required & Preferred Qualifications

Technical Skills

Strong troubleshooting and diagnostic abilities for both network and end-user issues
Proficiency in Windows Server, Active Directory, DNS, DHCP, and Group Policy management
Hands-on experience with Cisco ASA routers/switches, VPNs, and firewalls
Familiarity with monitoring tools such as PRTG or SolarWinds
Understanding of cybersecurity best practices, endpoint protection, and access controls
Experience with cloud platforms (Microsoft 365, Google Workspace) and VoIP solutions (RingCentral)

Soft Skills

Excellent interpersonal and customer service skills
Strong written and verbal communication for working with both technical and non-technical users
Highly organized with strong attention to detail
Ability to work independently, manage multiple priorities, and collaborate within a team

Education & Experience

Associate’s degree in Computer Science, Information Technology, or related field required; Bachelor’s degree preferred
3–5 years of experience in IT support and network administration
Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA strongly preferred
Experience with Windows networking administration, Google Workspace, RingCentral, DocuSign, and MS Office products preferred

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
May be required to be on-call or work long hours in case of network malfunction
Must be able to travel as needed

Iron Valley Supply

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