Job Summary
The Network Administrator / IT Support Specialist is responsible for maintaining and troubleshooting the organization’s network infrastructure while providing day-to-day IT support for end users. This role ensures reliable, secure, and efficient technology operations across the company. The position reports to the Vice President of Information Technology and plays a key role in supporting both strategic IT initiatives and hands-on support needs.
Duties & Responsibilities
- Install, configure, and maintain network equipment including routers, switches, firewalls, and wireless access points to ensure secure, high-performance connectivity
- Provide technical support for desktops, laptops, mobile devices, and peripheral hardware (printers, VoIP phones, scanners, etc.)
- Manage user accounts, permissions, and email services within Microsoft 365, Google Workspace, and other enterprise applications
- Perform proactive monitoring, diagnostics, and log analysis to ensure uptime and minimize service disruptions
- Troubleshoot and resolve connectivity, hardware, and software issues in a timely manner
- Implement and maintain data backup, disaster recovery, and endpoint security measures
- Maintain IT documentation, including network diagrams, system configurations, and troubleshooting guides
- Collaborate with IT leadership to evaluate new technologies, manage vendor relationships, and plan for system upgrades
- Participate in on-call rotations and provide support during critical incidents or planned maintenance
- Perform other related duties as assigned
Required & Preferred Qualifications
Technical Skills
- Strong troubleshooting and diagnostic abilities for both network and end-user issues
- Proficiency in Windows Server, Active Directory, DNS, DHCP, and Group Policy management
- Hands-on experience with Cisco ASA routers/switches, VPNs, and firewalls
- Familiarity with monitoring tools such as PRTG or SolarWinds
- Understanding of cybersecurity best practices, endpoint protection, and access controls
- Experience with cloud platforms (Microsoft 365, Google Workspace) and VoIP solutions (RingCentral)
Soft Skills
- Excellent interpersonal and customer service skills
- Strong written and verbal communication for working with both technical and non-technical users
- Highly organized with strong attention to detail
- Ability to work independently, manage multiple priorities, and collaborate within a team
Education & Experience
- Associate’s degree in Computer Science, Information Technology, or related field required; Bachelor’s degree preferred
- 3–5 years of experience in IT support and network administration
- Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA strongly preferred
- Experience with Windows networking administration, Google Workspace, RingCentral, DocuSign, and MS Office products preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- May be required to be on-call or work long hours in case of network malfunction
- Must be able to travel as needed
