Essential Knowledge:
- ITIL V3 Service Management Foundation or demonstrable knowledge of using other IT Service Management frameworks.
- Broad business and technical awareness of Microsoft, Network Infrastructure, Security and application technologies, alongside end user devices
- Sufficient level of IS/IT business awareness.
- Working knowledge of the Company's chosen service management tool or other comparable Service desk toolsets
- Knowledge of reporting methodologies and good communication skills
Technical Skills:
- Good understanding of the enhanced Responsibilities and Accountabilities of being granted and using Privilege User Access IT accounts.
- Good communication skills (written and aural)
- Good level of understanding of Office 365 and other end user technologies and devices plus server-based technologies for the management of a regulated complex corporate hybrid IT estate involving multiple vendors and technologies
- High level of expertise in providing IT support face to face, over the phone and via ROTS
Successful Experience:
- Experience in an IT service team role in an ITIL environment
- Experience of working in a Service Management team
- Experience in Service Reporting.
- Experiences in identifying and implementing proactive actions to reduce Incident volumes, mitigate Security related and/or repetitive Incidents plus other Service Improvement activities.
- Experience of providing IT Support within a manufacturing environment to meet our contractual obligations under Defence Federal Acquisition Regulation (DFAR) and Cybersecurity Maturity Model Certification (CMMC) standards
Compensation depends on experience but is typically $75k-85k neg annually
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
