Position: CHIEF COMPLIANCE OFFICER (CCO)
Department: Executive
Location: Jacksonville, FL
Industry: Healthcare Technology
Job Type: Full-Time, On-Site
Reports To: Chief Executive Officer (CEO)
Direct Reports: Compliance Analyst(s), Privacy Officer, Regulatory Affairs Coordinator
JOB SUMMARY
The Chief Compliance Officer (CCO) will lead the compliance, risk mitigation, and regulatory oversight functions across Health Alliance Global and its affiliated platforms, including Dr Triage and Symphony360. As a key member of the executive leadership team, the CCO will ensure the organization operates with the highest standards of regulatory compliance, data privacy, and ethical integrity—while supporting growth in complex, multijurisdictional healthcare environments. This role encompasses oversight of federal and state regulations, payer and clinical compliance, HIPAA, HITECH, ONC requirements, and emerging rules under CMS, VA, and FDA authorities as applicable.
KEY RESPONSIBILITIES
- Compliance Strategy & Leadership: Develop and execute a comprehensive compliance strategy for the organization across all business lines. Serve as the principal advisor to the CEO and executive leadership on compliance-related risks and requirements.
- Regulatory Oversight: Ensure compliance with federal and state healthcare regulations including HIPAA, HITECH, CMS, VA, ONC certification requirements, and FDA guidelines where applicable (e.g., software as a medical device).
- Program Development: Design and maintain robust internal policies, procedures, and audit mechanisms that govern compliance operations across clinical care, software development (EHR/telehealth), and health information systems.
- Data Privacy & Security: Oversee data protection protocols, breach response planning, and internal auditing to ensure data privacy compliance. Work closely with the Chief Information Officer (CIO) and legal teams to maintain cybersecurity standards aligned with HIPAA and NIST frameworks.
- Training & Education: Develop and implement company-wide training programs on compliance, privacy, ethics, and regulatory changes. Ensure all staff, including contractors, are trained to operate within legal and ethical standards.
- Monitoring & Audits: Conduct regular internal compliance audits and collaborate with third-party auditors as needed. Address and resolve any compliance issues through root cause analysis and corrective action plans.
- Government and Payer Engagement: Interface with CMS, state departments of health, insurance and human services, payors, and regulatory agencies on all matters of certification, enforcement, or investigation. Support federal policy alignment, especially in MAHA, VA, and rural health funding.
- Risk Management: Identify, assess, and manage regulatory and operational risks across all business units. Maintain systems for early detection of risk and ensure swift resolution of compliance incidents.
- Ethical Culture: Promote a culture of compliance and ethical responsibility at all levels of the organization. Serve as a confidential and independent resource for reporting concerns and maintaining transparency.
QUALIFICATIONS
- Education: Bachelor’s degree in Healthcare Administration, Law, Public Policy, or related field required. Advanced degree (JD, MHA, MPH) or certification (CHC, CHPC, CCEP) strongly preferred.
- Experience: Minimum of 10 years of progressive experience in compliance roles within healthcare, with at least 5 years in a senior compliance leadership capacity. Experience with EHR systems (e.g., Cerner, Epic), telehealth, or healthcare technology platforms is highly desirable.
- Skills: Deep understanding of healthcare regulatory environments, payer-provider credentialing, HIPAA/HITECH, and federal compliance frameworks. Strong leadership, analytical, and investigative skills. Ability to manage cross-functional initiatives and communicate effectively with both executive leadership and operational teams.
PERSONAL ATTRIBUTES
- High integrity and sound ethical judgment, with the ability to maintain independence while building trust
- Strategic thinker with the ability to anticipate compliance risks in dynamic environments
- Excellent interpersonal and communication skills, including the ability to lead through influence at all levels of the organization.
- Resilient and proactive in responding to regulatory challenges and operational complexity
- Committed to fostering a culture of transparency, accountability, and continuous improvement
