We are seeking a proactive and detail-oriented IT Technical Support Specialist to provide day-to-day technical assistance to our internal staff of approximately 20 employees and a broader network of a few hundred volunteer leaders. This role is crucial in maintaining the smooth operation of our digital tools, systems, and website content while also ensuring the accuracy and integrity of our organizational data.
Key Responsibilities:
● Serve as the first point of contact for IT support requests from volunteer leaders
● Assist users with troubleshooting, usage questions, and technical issues related to existing tools (e.g., G-Suite, Zoom, Groups.io, CMS, etc.)
● Create, configure, and remove user accounts across systems and platforms
● Maintain accurate records of support interactions and system changes
● Database Integrity & Data Management Responsibilities:
○ Monitor and maintain the integrity of organizational databases to ensure accurate, consistent, and up-to-date records
○ Input new contacts and update records following in-person events, ensuring timely and accurate entry
○ Regularly review and update records to reflect changes in contacts’ organizations, job titles, email addresses, and phone numbers
○ Build targeted marketing campaign audiences using available data fields and segmentation rules
○ Manage post-campaign cleanup, including processing bounced emails, unsubscribes, and invalid addresses
● Perform occasional updates to the corporate website using HTML and CSS
● Capture and document common issues and resolutions to enhance the internal knowledge base, FAQs, and learning management system content.
Qualifications:
● 2+ years experience in an IT support or help desk role
● Comfortable communicating technical information to non-technical audiences
● Experience supporting Google Workspace (G-Suite), productivity tools, and basic cloud-based platforms
● Familiarity with account management, access controls, and system configuration
● Basic knowledge of HTML and CSS required for occasional website updates
● Strong organizational and documentation skills
● Ability to prioritize multiple support requests and respond in a timely, helpful manner
Nice to Have:
● Experience with CMS platforms (e.g., WordPress)
● Familiarity with SalesForce, or comparable CRM tools
● Interest in nonprofit or mission-driven organizations
● Experience supporting a distributed or volunteer-based user base
Work Environment:
● Remote with flexible working hours
● Occasional evening or weekend availability may be needed to support events
About the Open Compute Project Foundation
The Open Compute Project (OCP) Foundation brings hyperscale innovation to everyone by fostering open collaboration across the technology stack — from silicon to systems to data center facilities. With a global community of hyperscalers, cloud providers, enterprises, and technology vendors, OCP drives designs and standards that improve efficiency, scalability, and sustainability in data center and edge infrastructure worldwide.
