Primary Skills: Jira Administration (Expert), Confluence Administration (Expert), Atlassian Cloud (Advanced), Data Center Architectures (Advanced), IT Support (Advanced)
Contract Type: W2
Duration: 6+ Months
Location: (EST Hours)
Pay Range: $45 - $48 per hour
#LP
Job Summary
We are currently seeking a Jira and Confluence Administrator on a contract basis to support and evolve our Atlassian ecosystem across both on-premise and cloud environments, ensuring optimal stability, performance, and scalability. This remote role demands a skilled individual to provide essential support, manage system configurations, and drive improvements to maintain our standing as a world-class engineering organization. The successful candidate will leverage their expertise to support our team and customers, fostering efficiency and self-sufficiency.
Key Responsibilities
- Address Level 2 and Level 3 support issues for Jira and Confluence including user queries, permissions, and configurations.
- Create, maintain, and update technical documentation internally and for customers.
- Support and guide customer implementation projects and enhancement requests.
- Assist in Jira board configurations, JQL tuning, and system troubleshooting.
- Evaluate and implement new versions of Atlassian tools, integrations, and manage cloud migration projects.
Must-Have Skills:
- 2+ years in IT support and customer engagement. - Must have
- 3–5 years of hands-on experience administering Jira and Confluence in enterprise environments. - Must have
- Strong understanding of Atlassian Cloud and Data Center architectures. - Must have
- Proficiency in JQL, REST APIs, and automation tools.
- Experience with Linux, Bash, and Unix command line.
- Exposure to DevOps practices and public cloud environments (AWS preferred).
About Akraya
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
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Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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