This Austin–based Managed Services Provider delivers modern IT strategy and Microsoft-centric solutions to mid-market clients, nonprofits, and associations. Known for clear communication, deep technical expertise, and responsive, white-glove support, the team blends strategic guidance with hands-on technical problem solving. The culture is collaborative, client-focused, and built for people who love solving complex issues and making a real impact.
Role: System Administrator Tier II
Compensation: $70,000–$90,000 + benefits + bonuses
This role is 95% true Tier 2 support—handling escalations involving Microsoft 365, Intune, SharePoint, and Exchange Online. You’ll serve as a trusted technical advisor, an escalation point for the support team, and a familiar voice clients rely on. If you enjoy the combination of technical depth, fast troubleshooting, and strong communication, you’ll thrive here.
What You’ll Do
- Own Tier 2 Microsoft 365 escalations: Exchange Online, SharePoint, Teams, Intune, Entra ID, OneDrive
- Perform root-cause analysis and propose long-term fixes
- Mentor Tier 1 technicians and share best practices
- Deliver high-energy, client-friendly phone support
- Document solutions and contribute to internal knowledge bases
- Support occasional networking/server issues (VPN, DNS, firewalls, Windows Server)
- Build strong relationships with clients through consistent, proactive communication
What You Bring
- 4+ years technical support experience (2+ years Tier 2+)
- Hands-on, advanced experience with Microsoft 365 workloads
- Proven ability to resolve multi-user outages, permission issues, and policy conflicts
- Strong phone presence—clear, confident, positive
- Client-service mindset and strong communication
- Mentoring/coaching skills
- Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with Microsoft Dynamics is a plus
- Current or in-progress Microsoft certifications preferred
- Valid driver’s license + reliable transportation
- Independent, self-driven, high-accountability work style
Benefits & Perks
- Health insurance with company contribution
- Dental & vision (company-paid after 1 year)
- 401(k) with company match
- PTO + end-of-year bonus
- $50/month wellness stipend (gym, Peloton, etc.)
- Microsoft certification reimbursement
- Company events + supportive team culture
- Clear career tracks: move toward Tier 3, Team Lead, or Projects
- Personalized 30/60/90-day ramp plan
- Home-buying assistance program
