Job Summary
The Systems Administrator is responsible for maintaining servers, computer systems, hardware & software, and other peripherals of the clients. The Administrator ensures that the client’s infrastructure is running smoothly and provides technical support and advice to computer users by answering calls and/or emails. The Administrator also assists in implementation and maintenance of Brite internal systems and software.
ESSENTIAL FUNCTIONS
- Project Deployment work with assigned project leads, complete assigned tasks within defined scope and timeline to ensure the successful deployment of IT projects for our clients.
- Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary coordinate and communicate with respective parties.
- Manage and maintain Brite internal tools as assigned.
- Serve as an escalation point for trouble tickets on the Support Desk.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Work closely with customer onboardings for various tasks using BriteStar tools.
- Implement client solutions on an individual basis and as part of a team.
- Develop, maintain, and document installation and configuration procedures.
- Proactive maintenance of customers’ network environments.
- Develop subject matter expertise to ensure efficiency in tools; expected to contribute to peer training activities.
OTHER DUTIES
- Assists in oncall after hours phone rotation as needed.
- Accomplishes all other duties and tasks appropriately assigned or requested.
EDUCATION & EXPERIENCE
- Bachelor’s Degree in Computer Science, Management Information Systems, or related field OR 3 years of experience working in a related field.
- CompTIA A+, Security+, Network+, and Microsoft Associate/Expert certifications are preferred.
- Experience in Managed Services Solutions a plus.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 7, 8, 10, and 11, including Microsoft Office 2021, 2024, and Apps for Business / Enterprise.
- Knowledge in configuring and troubleshooting Microsoft online services, including Microsoft Azure, M365, Entra ID, and Exchange Online.
- Strong hardware repair and troubleshooting skills with PC, desktops, and laptops.
- Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2003 and newer, including Active Directory.
- Experience managing hypervisor technologies such as VMWare and HyperV.
- Knowledge and experience with major EDR solutions and enterprise class backup solutions.
- Phone etiquette.
- Ability to troubleshoot and address a variety of technical issues.
- Customer service skills.
- Excellent listening skills.
- Exceptional verbal and written communication skills.
- Effective project management skills.
- Selfdirected, results focused, and detail oriented.
