Business Systems & Process Support Manager/Analyst (Accounts Payable Focus)
Platinum Recruiting Group is a leading Midwest-based recruiting firm partnering with our client, a nationally recognized and rapidly expanding dental support organization (DSO), to find an exceptional Business Systems & Process Support Manager/Analyst.
This role is a chance to be the architect of system transformation within a high-growth, stable, and dentist-led company.
- Impact & Ownership: This is a newly created position, giving you the rare opportunity to shape and define the procure-to-pay systems landscape from the ground up, moving beyond support into strategic analysis and process redesign.
- System Transformation: You will be at the forefront of a major digital evolution, migrating from Epicor to SAP within the next 12 months. This experience will dramatically enhance your profile as a systems implementation expert.
- Growth Potential: Whether you start at the Analyst or Manager level (depending on your experience), you will have significant runway for advancement and professional development within the organization.
The Work Environment
- Company Culture: Built by a dentist, for dentists. Our client has a unique doctor-led culture focused on clinical excellence, while the corporate team provides robust, high-level administrative support (HR, Marketing, Billing, Operations). They are successful, private equity-backed, and committed to growth.
- Team & Structure: You will report directly to both the Director of Accounting and the Accounting Manager, ensuring you have executive visibility and mentorship. You will be a key player.
- Key Technologies: Expertise in procure-to-pay systems is essential. You will be a subject matter expert on current systems (Epicor) while preparing for and executing a massive transformation to SAP. Experience with SAP is highly desirable.
What You'll Do
This role is for a systems administrator/analyst who is passionate about leveraging technology to drive efficiency and stability in the procure-to-pay cycle. You will be the resident expert and customer-facing champion for all Accounts Payable system matters.
- System Transformation: Be a core member of the implementation team for the new ERP system.
- Process Redesign: Analyze current processes, identify opportunities for improvement, and reshape workflows to ensure proper segregation of duties and maximum efficiency.
- End-User Support & Training: Provide high-level technical support, troubleshoot issues, respond to "how-to" questions, and develop/facilitate internal training sessions for new system functionality and user adoption.
- Vendor Management: Manage key relationships with software vendors and service providers, escalating and coordinating resolutions for system issues.
- SME & Documentation: Serve as the subject matter expert on all system functionality, ensuring robust documentation and compliance with best practices.
Your background
- Experience: 3-5+ years of technology support experience, with a heavy emphasis on procure-to-pay (P2P) applications (e.g., Accounts Payable, Sourcing, Procurement).
- Education: Bachelor’s degree in Business, Accounting, or a related field.
- Technical Acumen: Proven ability to analyze transactions, manage system performance, and comfortably adapt to new technologies.
- Soft Skills: High personal initiative, sound judgment, comfort managing competing priorities in an evolving environment, and excellent collaborative skills with stakeholders across Finance, Accounting, and Operations.
- Desirable Bonus Skills: Experience with SAP ARIBA or SAP S/4Hana.
Compensation & Location
- Salary & Bonus: Highly competitive compensation ranging from $70,000 - $120,000, plus an annual performance bonus, depending on your level of experience (Analyst vs. Manager).
- Location: Flexible! The role is 100% remote (Midwest preferred), or you can opt for a hybrid schedule out of the Indianapolis office. Travel to the corporate headquarters in Effingham, IL, is required a few times a year for training and meetings.
