About Our Company
Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.
Clearance
- Active IRS MBI Clearance is required.
Location: This position is remote.
Role
Delmock Technologies, Inc. is seeking an Operations and Maintenance Lead (O&M Lead) to manage IBM development team in support of the Internal Revenue Service’s BMF Mod Production issues.
Responsibilities
- Respond to IRS requests for incident management support to analyze and troubleshoot BMF Mod Production issues.
- Organize IBM team resources to respond to IRS incident management requests within response time requirements.
- Provide 24/7 seamless coverage to meet client and end user support needs.
- Interface and work closely with IRS Management team to call attention to problems, resolving problems and supporting deployments into IRS Production systems.
- Support BMF Mod code deployment to Production including Configuration Management synchronization activities between development locations
Minimum Requirements
- Bachelor's degree in computer science or a related field.
Minimum of 10 years’ experience in managing and delivering enterprise-wide IT systems projects.
- Minimum of 3 years’ experience managing Production support teams, processes, and procedures within a multi-technology, multi-project, and multi-vendor environment.
- Excellent communicator and team builder. Experience communicating deployment support issues effectively with development and test team members.
- Experience managing a team with matrixed skills and responsibilities.
- Experience with best practices from the Service Operation stage of the ITIL 4 Service Management lifecycle, with emphasis on Request Fulfillment and Event, Incident, and Problem Management processes, with a value-driven focus on Continual Service Improvement by monitoring and management of standard ITIL key performance indicators.
- Experience with SAFe Agile practices to support triage of application defects and repairs/fixes identified by the help desk are added to the program backlog, included in backlog grooming, and prioritized in collaboration with the IRS.
Preferred/Nice To Have
- Knowledge of and experience with IRS Incident Management processes and procedures including IRS’ ServiceNow IT Service Management System, root cause analysis, and after-action reports in coordination with upstream and downstream related systems.
Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.
At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!
DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
