Public Safety Applications System Administrator
Supervise Staff: Plan, assign, supervise, train, and review activities of subordinate employees. Support Users: Train, create user documentation, build and run reports, conduct usability testing, and trouble shoot issues. Add/change/delete user accounts. Maintain Data: Bulk upload, audit data, integrate with other systems. Maintain Systems: Perform regular checks, troubleshoot, patch and upgrade strategically, write technical documentation. Modify Systems: Configure, script, and code with good change control. Coordinate with others; work with ITS to install, deploy, and run systems. Perform other related duties as required.
Bachelor's Degree in Computer Science or closely related field from an accredited college, university, or vocational school preferred. Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking. Two years of demonstrated supervisory experience required. Valid State of Ohio Driver's License required.
Additional Duties And Tasks
- Performs routine to complex setup, installation, and configuration of the CAD, RMS and other Public Safety systems to include new software releases and upgrades, implements, configures, and test related Public Safety applications
- Troubleshoots and resolves routine to complex problems with servers, databases, applications and user hardware and software; works with the vendor to resolve issues when appropriate.
- Consults with users to identify existing systems problems or new business requirements then evaluates and recommends various software and hardware solutions to meet the users' needs. Assist with researching, recommending, implementing and testing new functionality and configuration changes.
- Collaborate and communicate with Division Business Owners to support all system changes, direction and planned upgrades and other matters pertaining to the applications.
- Provide occasional off-hours support for critical updates or incident response as needed
- Maintain up to date documentation for systems, processes and network configurations
- Ability to read and interpret technical documents and policies
- Ability to analyze software issues to ensure consistent functionality
- Ability to analyze and resolve complicated problems
- Ability to work under pressure with changing priorities as necessary
- Strong communication and interpersonal skills, with the ability to interact effectively with team members
The City's guiding principles are as follows
: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
