Job description:
For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest.
SUMMARY DESCRIPTION:
The position requires excellent interpersonal and communication skills including the ability to address system problems using a team approach, the flexibility to work well with co-workers in a variety of problem situations, and the ability to communicate issues and concerns to management in a timely manner. Must be a fast-paced, self-motivated and ambitious worker with a high degree of persistence with a desire to independently find solutions to difficult problems while knowing when to utilize team resources. This position will install, configure and support end-user devices and software which provide tactical value to the business. This position will be responsible for configuring automated device deployment capabilities via Microsoft Intune, Apple Business Manager and other tools, and ensuring a continuing effort to enhance the overall user experience. This position is customer-service oriented, and the person will interface with all levels of the organization. This position requires a broad knowledge of IT systems and strong problem-solving ability.
MAJOR RESPONSIBILITIES:
- Implement and deploy Microsoft endpoint technologies, including Autopilot and Intune in support of endpoint devices deployment, configuration, and management. Ensure security, updates, and compliance with company policies. Ensure User experience is seamless and allows for drop-ship deployments.
- Oversee Microsoft 365 administration, including Desktop and Mobile Apps, and packaging software for deployment via Intune and Desktop Central Provide primary support for VOIP phone systems and handsets
- Plan and execute IT efforts, ensuring timely completion, budget adherence, and objectives met, coordinate with leadership, peers, vendors and providers.
- Point of escalation for Tier III and above support issues for endpoint management
- Mentor IT staff, support professional growth, and collaborate with other departments on IT solutions. Assist peers in device configuration and development.
- This position will also assist with Windows server support, end-user support (remote as well as desk-side) and miscellaneous projects as assigned.
- This person will need exceptional customer service skills and believes in “owning” a task or project.
- Adequately and concisely communicate with company associates (users) in both orally and written
- Demonstrate "team dynamics" in interactions with all coworkers.
- First, second and third level technical support in a large corporate helpdesk environment
- Provide support for company ‘signage’ screens, related computers and kiosks
- Must perform problem analysis, troubleshooting and resolution as required on various products to include: desktop hardware and software applications and configurations, LAN and VPN Connectivity
EDUCATION:
Required: Bachelor's degree in computer science, Management Information Systems, or equivalent experience required.
Technical Skills Required:
- 5+ years Information Technology experience
- 3+ years mobile device experience
- 3+ years help desk support experience
- Experience with Microsoft 365 and Microsoft Intune
- Experience with Mobile Device Management Platforms
- Experience with configuring and deploying Windows desktop operating systems
- Experience with Windows server operating systems
Preferred Skills
- Microsoft or equivalent endpoint certifications
Other Skills Required:
- Must be a team player and have a winning attitude.
- Demonstrate strong problem-solving ability, logical and analytical skills.
- Strong organizational skills with the ability to work independently.
- Ability to communicate with all levels of the business and Information Technology
LIMITATIONS & DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Silgan Plastics is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan Plastics is a drug-free workplace.
