BettingJobs is currently recruiting for a leading iGaming supplier. This client is looking to hire a System Administrator to join their team based in New Jersey.
Responsibilities:
- Provide 1st- and 2nd-line technical support via Jira Service Desk, in person, and through Slack.
- Diagnose and resolve issues with hardware, software, peripherals, network access, and operating systems (primarily macOS).
- Configure and install laptops, desktops, printers, mobile devices, CCTV, ACS, meeting rooms, and other IT equipment.
- Perform daily IT system maintenance, including updates, patches, and performance checks.
- Document incidents, solutions, and internal knowledge base articles (Confluence).
- Maintain IT asset inventory and lifecycle management (Jira Assets).
- Manage and troubleshoot LAN, Wi-Fi, and VPN access (Palo Alto).
- Support onboarding and offboarding, including equipment provisioning, access setup, and security configuration.
- Set up complete workstations for new employees (email, accounts, systems).
- Support A/V and conferencing equipment, including meeting room and media class setups.
- Follow up with users to confirm resolution and gather feedback.
- Contribute to continuous improvement of support processes and user satisfaction.
- Collaborate with other IT teams for escalations and cross-functional troubleshooting.
Requirements:
- Minimum 3 years of experience in a technical support or system administration role.
- Proficiency with macOS systems (Windows will be a plus).
- Ability to diagnose and resolve basic technical issues independently.
- Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
- Excellent oral and written communication skills in English (Any others will be a plus).
- Ability to manage multiple priorities in a fast-paced environment.
- Service-oriented mindset with a focus on user experience and reliability.
Nice to have:
- Experience working in a service desk environment with SLA-based response times.
- Familiarity with MDM systems for managing Apple devices (e.g., Jamf).
- Hands-on experience with MikroTik and Ubiquiti network devices.
- Knowledge of CCTV and access control systems.
- Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.).
- Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
- Understanding of ITIL or similar IT service management frameworks.
