Strategic IT Technical Engineer to provide high-level end-user support while also contributing to long-term technology strategy and system improvement. The ideal candidate will possess strong technical skills, financial services experience, and the ability to align IT operations with broader business goals. This role requires a proactive, polished individual capable of working independently in a fast-paced, high-expectation environment.
Key Responsibilities:
- Serve as the first point of contact for end-user support issues—hardware, software, mobile, and collaboration tools (e.g., Microsoft 365, Teams, Zoom).
- Troubleshoot and resolve technical issues across a range of devices (desktops, laptops, mobile) and platforms (Windows, macOS).
- Manage and maintain user accounts, access controls, and identity platforms (e.g., Active Directory, Azure AD, Okta).
- Liaise with third-party vendors and managed service providers to ensure seamless IT operations and escalate when appropriate.
- Monitor and improve endpoint security, patching, and backup protocols in collaboration with cybersecurity partners.
- Support software deployment, upgrades, license management, and asset inventory.
- Develop documentation, knowledge base articles, and SOPs for recurring IT procedures.
- Partner with business leaders to identify and implement technology improvements that increase efficiency or mitigate operational risk.
- Participate in IT projects including office buildouts, application rollouts, and infrastructure upgrades.
- Maintain a customer service mindset while providing white-glove support to executives and investment professionals.
Qualifications:
- 6 years of experience in an IT support or systems administration role, ideally within financial services or a similar high-touch industry.
- Strong knowledge of Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, Intune).
- Familiarity with cloud platforms (Azure, AWS), virtualization, and remote desktop technologies.
- Experience managing identity, device, and mobile platforms (Intune, Okta, Jamf, etc.).
- Excellent interpersonal, written, and verbal communication skills.
- Detail-oriented with a strategic mindset—able to balance day-to-day support with long-term systems thinking.
- Strong sense of discretion and professionalism, particularly in support of executive leadership.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
