As VP of Operations at Paladin Technologies, you will provide local leadership in support of company goals, growing our market share and maintaining the existing business and customer base. The VP of Operations will work strategically and collaboratively with the existing Paladin Technologies leadership to support overall business development, account management, execution of complex technology projects, ensure we are delivering the highest level of service for our ever-growing client base while supporting our highly skilled workforce. You will have full financial accountability and responsibility for the business results of the San Diego branch.
As our VP of Operations, your top priority is to build strong and trusted relationships with our clients and internal stakeholders, while driving and delivering first-class multi-scope projects and services. The VP of Operations will conduct all aspects of their work at Paladin Technologies in accordance with our Company Values:
- OUR VISION: Innovation through teamwork
- OUR MISSION: We are committed to solving complex technology challenges through the power of an innovative team
- LEADERSHIP MINDSET: Through a mindset of excellence, innovation, and entrepreneurship, we provide customized solutions for our clients while advancing the industry
- PEOPLE DEVELOPMENT: Through our actions of leadership and support, we create an environment for our people to grow to embrace excellence and innovation
- TEAM: Together everyone achieves more through our commitment of accountability, respect, effective communication, and collaboration
- CLEINT FOCUSED: We make it easy for our clients to receive exactly what they expect because we are listening
Position Responsibilities:- Responsible for delivery of scope of services for our clients across Southern California and across the country
- Manage P&L of the operations & service departments to maximize efficiency and profitability.
- Build and maintain relationships with external clients and internal partners, ensuring effective communications with all stakeholders
- Work with sales team to establish service and maintenance agreements for our key clients
- Control costs and maximize productivity through the implementation of best practices and standard processes
- In cooperation with the leadership team, develop reporting metrics from our service ticketing and financial accounting systems
- Deliver on all aspects of our service level agreements including field service technical support, preventative maintenance, emergency response and reporting functions
- Plan, organize, direct, and control staffing levels and utilization rates to ensure that all projects are delivered on time, on budget and to a high-quality standard.
- Accountable for maintaining technical labour schedule to ensure optimal utilization of resources, and re-allocate resources as required to accommodate business & project priorities.
- Communicate with Project Management and Estimation teams to evaluate all current and upcoming project work for required quantity and skillset of technical labour and office support.
- Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability.
- Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements
- Conduct performance management throughout the year including annual performance evaluations and compensation planning for department
- Partner with HR to ensure the right people are hired, trained, and supported throughout their career with Paladin Technologies
- Communicate the Paladin Technologies brand identity, values, and positioning in our Southern California Group that supports company alignment
Required Qualifications:- 10 or more years’ experience as an Operations Leader overseeing complex technology projects
- Previous and progressive experience in Project Management and Project Management leadership
- Post-secondary education (Diploma or bachelor’s degree in management desirable)
- Experience in project planning, risk management, cost / schedule management, and methods of analysing and reporting project performance on financial and other KPI’s as demonstrated by 5 years of relevant experience
- A valid California Driver’s License and ability to pass pre-employment screens
Preferred Qualifications:- Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
- Previous experience in Business Development or General Management
- Experience with “enterprise” security solutions such as Genetec, Lenel, Milestone, Motorola
- Previous direct commercial sales, estimating, or design experience
- Project Management Professional (PMP) certification
- Experience with Microsoft Dynamics 365 a plus
Professional Competencies:- Ability to advance business objectives in a consultative manner with line and support management.
- Ability to make independent decisions related to the day to day operations.
- Ability to operate in a collaborative work environment.
- Excellent negotiating skills.
- Excellent interpersonal skills including customer service skills
- Strong organizational skills
- Ability to multi-task while working under deadlines and time constraints
- Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
- Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
- Ability to interact effectively at all levels and across diverse cultures. Ability to function as an effective team member.
- Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
- High degree of discretion and confidentiality
Salary Range:$180,000 - $220,000 DOE
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
- Work environment: The noise level in the work environment is usually minimal. Travel for this position is estimated at up-to approximately 10-20%.
