Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.
Responsibilities:
- Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
- Drives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholders
- Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
- Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
- Reviews and updates written procedures to ensure accuracy
- Supports operational team projects and production of executive-level reports and presentations for senior management as needed
Skills:
- Risk Management
- Written Communications
- Active Listening
- Attention to Detail
- Critical Thinking
- Oral Communications
- Problem Solving
- Adaptability
- Collaboration
- Prioritization
Business Description:
The Equity Operations team in Institutional Retirement Record Keeping & Onboarding within Wealth Management Operations (WMO) provides equity award settlement and operational support for the equity compensation and employee stock purchase plan products offered to institutional clients within the Workplace Benefits line of business.
The Transaction Management Ops Consultant is responsible for supporting and executing all of the required project events including but not limited to corporate actions, integrating product features to the existing client base, and partnering with internal teams to drive functional improvements to core processes and client experiences. The Consultant will interact directly with our institutional equity corporate clients and the internal teams needed to achieve the timely and accurate success of all initiatives. The Consultant will also lead other initiatives to support the Equity Operations team, including identifying and addressing risk, audit initiatives, and quality control routines.
Responsibilities include at least the following:
- Drive and engage in external client meetings to document the project requirements.
- Partner with internal operational, service, and technology teams throughout the project lifecycle to develop requirements and secure necessary approvals.
- Coordinate and execute the various steps within the project plan necessary to support the project lifecycle.
- Develop and maintain detailed project plans as necessary to support a controlled project lifecycle.
- Engage in various testing initiatives to ensure rollout of product features are successful.
- Provide day-to-day operational and service support, where necessary, to the institutional corporate clients including the Bank of America equity plan relationship.
- Participate and offer input on new product feature development initiatives.
- Collaborate with other project team members as needed and provide cross team support for more complex initiatives.
- Manage audit initiatives and quality assurance routines for the team.
Skills:
- Comprehensive knowledge of Microsoft Office applications with proficiency in MS Excel and basic MS Access experience.
- Strong verbal, written, and interpersonal skills with ability to drive conversations and achieve collective goals.
- Excellent math, analytical, and problem solving skills.
- Ability to work and succeed independently and collaboratively with minimal supervision to meet or exceed required deadlines.
- Must be detailed oriented and very organized.
- Strong risk centric mindset with ability to engage with Risk and Compliance partners who support the Operations environment.
- Ability to read and understand enterprise policies and process documentation.
- This role typically requires 5+ years' experience in the financial services industry with knowledge of retirement products including equity compensation.
- Working knowledge of the operational aspects, systems, and applications supporting transactions and products within Wealth Management.
Shift:
1st shift (United States of America)
Hours Per Week:
40
