Business Systems & Process Support Manager/Analyst (Accounts Payable Focus)

Platinum Recruiting Group is a leading Midwest-based recruiting firm partnering with our client, a nationally recognized and rapidly expanding dental support organization (DSO), to find an exceptional Business Systems & Process Support Manager/Analyst.

This role is a chance to be the architect of system transformation within a high-growth, stable, and dentist-led company.

Impact & Ownership: This is a newly created position, giving you the rare opportunity to shape and define the procure-to-pay systems landscape from the ground up, moving beyond support into strategic analysis and process redesign.
System Transformation: You will be at the forefront of a major digital evolution, migrating from Epicor to SAP within the next 12 months. This experience will dramatically enhance your profile as a systems implementation expert.
Growth Potential: Whether you start at the Analyst or Manager level (depending on your experience), you will have significant runway for advancement and professional development within the organization.

The Work Environment

Company Culture: Built by a dentist, for dentists. Our client has a unique doctor-led culture focused on clinical excellence, while the corporate team provides robust, high-level administrative support (HR, Marketing, Billing, Operations). They are successful, private equity-backed, and committed to growth.
Team & Structure: You will report directly to both the Director of Accounting and the Accounting Manager, ensuring you have executive visibility and mentorship. You will be a key player.
Key Technologies: Expertise in procure-to-pay systems is essential. You will be a subject matter expert on current systems (Epicor) while preparing for and executing a massive transformation to SAP. Experience with SAP is highly desirable.

What You'll Do

This role is for a systems administrator/analyst who is passionate about leveraging technology to drive efficiency and stability in the procure-to-pay cycle. You will be the resident expert and customer-facing champion for all Accounts Payable system matters.

System Transformation: Be a core member of the implementation team for the new ERP system.
Process Redesign: Analyze current processes, identify opportunities for improvement, and reshape workflows to ensure proper segregation of duties and maximum efficiency.
End-User Support & Training: Provide high-level technical support, troubleshoot issues, respond to "how-to" questions, and develop/facilitate internal training sessions for new system functionality and user adoption.
Vendor Management: Manage key relationships with software vendors and service providers, escalating and coordinating resolutions for system issues.
SME & Documentation: Serve as the subject matter expert on all system functionality, ensuring robust documentation and compliance with best practices.

Your background

Experience: 3-5+ years of technology support experience, with a heavy emphasis on procure-to-pay (P2P) applications (e.g., Accounts Payable, Sourcing, Procurement).
Education: Bachelor’s degree in Business, Accounting, or a related field.
Technical Acumen: Proven ability to analyze transactions, manage system performance, and comfortably adapt to new technologies.
Soft Skills: High personal initiative, sound judgment, comfort managing competing priorities in an evolving environment, and excellent collaborative skills with stakeholders across Finance, Accounting, and Operations.
Desirable Bonus Skills: Experience with SAP ARIBA or SAP S/4Hana.

Compensation & Location

Salary & Bonus: Highly competitive compensation ranging from $70,000 - $120,000, plus an annual performance bonus, depending on your level of experience (Analyst vs. Manager).
Location: Flexible! The role is 100% remote (Midwest preferred), or you can opt for a hybrid schedule out of the Indianapolis office. Travel to the corporate headquarters in Effingham, IL, is required a few times a year for training and meetings.

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