Responsibilities
Kforce has a client in Oakland, CA that is seeking a Senior IT Systems Administrator. This role will be part a global team that provides first and second level support for technical infrastructure, including laptops running Windows OS, mobile devices, end-user applications, and services. Responsibilities:
- Ensure end-to-end user experience and provides a single point of contact for users' incidents and requests
- Provide timely resolution or escalation, communicating progress promptly, and handling customers with a professional attitude
- Log and track incidents and requests and follow up with other resources to ensure incidents are resolved, and requests are fulfilled
- Perform analysis, diagnosis, and resolution of complex problems for end-users, and recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot users' workstations and related hardware and software to deliver required service levels
- Engage other IT resources to resolve incidents that are beyond the scope of their ability or responsibility
- Document resolutions and update self-help and knowledge bases
- Procure hardware and software, and conduct assets management processes
- Liaise with third-party support and equipment, software, and service vendors
- Provide after-hours support as needed
- Adheres to IT and company policies and follows procedures
- Perform other duties as assigned
Requirements
- Associate's/Bachelor's degree (B.S) from a four-year college or university with an emphasis in Computer Sciences, Information Systems or equivalent
- Certifications are desirable in A+, Network+, Security+ concepts, and IT Service Management frameworks
- 5+ years of experience in an IT Support position in a medium-large company environment
- 5 years of experience in an IT systems administration function in a global company in the retail or technology sector
- Superior customer service skills in dealing with employees at all levels, including executives
- Familiar with IT Service Management and ticketing tools; Experience with ServiceNow is preferable
- Extensive computer equipment support experience with PC and Mac computers and mobile devices iOS/Android
- Hands-on hardware troubleshooting experience; Technical knowledge of current protocols, operating systems, and standards, including Windows OS, MacOS, MS Office, and other productivity tools
- Passionate about providing service, maintains a profession, and is pleasant using proper customer service skills
- Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.) and Active Directory/Office 365 administration, including IAM tools such as Okta
- Ability to manage and support meeting conferencing, AV, media rooms, and physical security systems
- Great knowledge of device management tools such as JAMF, Intune, WorkspaceOne, etc.
- Ability to conduct research into issues and products as required
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure and fast environment
- Good understanding of core information technologies, servers, networking, DNS, email, TCP/IP
- May require some on-call support and off-hours maintenance work
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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