Who are Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care
.
We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 language
s.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthca
re.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among oth
ers.
We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the chall
enge?
Th
e Role
We’re looking for an experienced IT Administrator who will build and manage our growing device infrastructure, establishing secure and efficient systems that scale with our global exp
ansion.
You'll own our device lifecycle from procurement to retirement, ensuring seamless user experiences across locations, and serve as the primary technical resource for our team members. You’ll work closely with our Operations & Strategy Lead to shape our IT strategy, with the potential to grow into a leadership role as we built out our
IT team
What y
- ou’ll do:
Orchestrate Device & App Management: Be the central hub for our device ecosystem. Administer MDM, coordinate device logistics across global locations, and create a seamless provisioning experience. Develop and manage application deployment strategies and app lifecycles, including creating scripts for remote installation, updates, and conf - iguration.Manage Access & Security: Champion our security posture by developing and implementing device management policies and managing device networking. Manage access controls for key platforms. Administer password manager and compliance tool, and build the foundation for secure account cred
- entialing.Automate & Streamline Onboarding: Design and implement automation for user onboarding processes, ensuring new team members get timely access to necessary hardware, software, and relevant Slack groups. (Aligns with potential future SSO/SC
- IM work ).Create Exceptional Technical Support: Build and manage an internal IT helpdesk that resolves issues efficiently. Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools
- they need.Implement and Maintain IT Asset Management: Design, deploy and oversee our IT asset management system to track hardware, software, and licenses. Ensure accurate inventory, compliance, and optimal resource a
- llocation.Scale Our Infrastructure: Design systems and processes that grow with us. Identify operational bottlenecks, implement automation where possible, and create documentation. Manage office IT infrastructure needs, potentially including video conferencing and network m
- anagement.Collaborate Across Teams: Work closely with Engineering, Operations, and other functions to understand their technical needs and implement
solutions.
What we wil
- l look for:
Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and soft - ware issues.Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Go
- ogle Admin).Experience with automation for onboarding and I
- T processes.Familiarity with device networking concepts and
- management.Exceptional organisational skills to manage device logistics across multiple locations with meticulo
- us tracking.Strong communication abilities to translate complex technical conce
- pts clearly.Bonus: experience building an IT function from the ground up or leading IT projects
end-to-end.
What do w
- e believe in?
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, - and ownership.Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth
- that matters.Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and
- our character.Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what peo
- ple depend on.Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not indi
- vidual output.Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care wor
th delivering.
Why you will flour
- ish with us 🚀?
In office full-time to collaborate with like-mind - ed professionalsHealthcare, Dental, Vision
- benefit options40
- 1k with 3% matchPersonal development budget o
- f $500 per annumLearn from some of the best engineers and creatives, joinin
- g a diverse teamBecome an owner, with shares (equity) in the company, if Heidi
wins, we all win
Help us reimagine primary care and change the face of healthcare
around the world.
