This hybrid role supports the convergence of Information Technology (IT) and Operational Technology (OT) within a fast-paced manufacturing environment. You'll provide hands-on support for software applications, engineering, manufacturing systems, and production operations, ensuring our technology runs efficiently while helping drive our digital transformation and automation initiatives.
Your Responsibilities:
Operational Support
- Provide day-to-day technical support for engineers and operations staff using:
- Autodesk (CAD/CAM)
- Synergis Adept (PLM)
- Inductive Automation Ignition (MES)
- Teklynx Codesoft (Labelling)
- E2Open Parcel Ship, FedEx Ship Manager, UPS WorldShip (Shipping)
- Troubleshoot complex issues and implement fixes that improve productivity and reliability.
- Maintain service levels (SLAs) for incident resolution and backlog management.
Systems Integration and Improvement
- Collaborate with infrastructure, applications, and automation teams to integrate and optimize systems across IT and OT environments.
- Participate in system upgrades and technology improvement projects, from concept to deployment.
- Continuously explore new technologies and propose innovative ways to enhance performance, connectivity, and automation.
Monitoring and Maintenance
- Proactively monitor application and OT system health, performance, and security.
- Perform regular maintenance, patching, and optimization to prevent issues before they occur.
- Apply creative problem-solving skills to minimize downtime and drive continuous improvement.
Documentation and Governance
- Maintain clear and accurate documentation for systems, configurations, and operational procedures.
- Contribute to compliance, audit readiness, and security posture through disciplined system management.
- Uphold IT security and data protection best practices in all activities.
Requirements:
- Bachelor's in Information Technology, Computer Science, Engineering, or equivalent work experience.
- Strong understanding of IT infrastructure fundamentals: hardware, software, networking, and cybersecurity.
- Experience supporting manufacturing or industrial systems, including ICS, SCADA, or other OT technologies.
- Familiarity with system automation or scripting (e.g., PowerShell, Python, or Bash).
- Experience managing or experimenting with home labs, virtualization, Docker, or small-scale servers is highly valued.
- Natural curiosity and a passion for technology, you like to figure out how things work.
- Excellent analytical and problem-solving abilities.
- Effective communicator who enjoys collaborating with engineers, technicians, and IT peers.
- Self-starter with a care for action and continuous learning.
