Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
- Lead the implementation and ongoing management of ServiceNow Vulnerability Response. Owns process design, automation strategy, controls, and dashboarding to drive effective vulnerability management across the organization.
Role Responsibilities:(what they will be doing)
- Define and manage workflows, SLAs, and escalation paths.
- Coordinate with Security, IT Operations, and Business Units.
- Identify and implement automation opportunities (e.g., ticket enrichment, auto-assignment, closure validation).
- Ensure controls are in place for data integrity and workflow accuracy.
- Build and maintain dashboards for leadership and operational teams.
- Track and report key metrics (e.g., time to remediate, SLA compliance, vulnerability aging).
- Develop training materials and run enablement sessions.
- Drive adoption through communication and change management.
Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)
- Bachelor's or Master’s degree in Mathematics, Data Science, Statistics, Computer Science, Engineering, or related field.
- Background in vulnerability management, SecOps, or GRC.
- Familiarity with ServiceNow Vulnerability Response and integrations (e.g., Tenable, Qualys).
- Experience with automation and dashboarding in ServiceNow.
- Strong communication and stakeholder management skills.
EEO
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
