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About Mastech Digital Inc : https://www.mastechdigital.com/
Job Title: Technology - Sr Technology Analyst
Location: 2702 Love Field Dr, Dallas, TX 75235 (hybrid)
Job type: W2 Contract with Mastech Digital (No C2C/No CTH/No 1099)
General Purpose of Position
The Sr. Analyst – Technology Recovery Services provides subject matter expertise and direction on complex IT disaster recovery projects/initiatives and supports IT disaster recovery technical planning, coordination and service maturity working across IT, business resilience, risk management, regulatory and compliance.
Summary of Essential Functions:
- Govern disaster recovery plans and procedures for critical business applications and infrastructure.
- Create, update, and publish disaster recovery-related policies, procedures, and guidelines.
- Ensure annual updates and validations of DR policies and procedures to maintain readiness and resilience.
- Maintain up-to-date knowledge of disaster recovery and business continuity best practices.
- Perform regular disaster recovery testing, including simulation exercises, incident response simulations, tabletop exercises, and actual failover drills to validate procedures and identify improvements.
- Train staff and educate employees on disaster recovery processes, their roles during incidents, and adherence to disaster recovery policies.
- Coordinates Technology Response to Natural Disasters and Aircraft Accidents
Qualifications:
- Strong knowledge of Air vault and ran someware recovery technologies
- Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with Technology counterparts, business partners, and external groups
- Proficiency in handling operational issues e?ectively and understanding escalation, communication, and crisis management
- Demonstrated call control and situation management skills under fast-paced, highly dynamic situations
- Knowledge of basic IT and Airline Ecosystems
- Understand SLA’s, engagement process and urgency needed to engage teams during critical situations
- Ability to understand and explain interconnected application functionality in a complex environment and share knowledge with peers
- Skilled in a Customer-centric attitude and the ability to focus on providing best-in-class service for customers and stakeholders
- Ability to execute with a high level of operational urgency with an ability to maintain calm, and work closely with a team and stakeholders during a critical situation while using project management skills
- Ability to present to C-Level executives with outstanding communication skills
- Ability to lead a large group up to 200 people including support, development, leaders and executives on a single call
- Ability to effectively triage – be able to detect and determine symptom vs cause and capture key data from various sources, systems and people
- Knowledge of business strategies and priorities
- Excellent communication and stakeholder engagement skills.
Required:
- 3+ years of similar or related experience in such fields as Disaster Recovery, Business Continuity and Enterprise Operational Resilience.
- Working knowledge of Disaster Recovery professional practices, including Business Impact Analysis, disaster recovery plan (DRP), redundancy and failover mechanisms DR related regulatory requirement, and Business Continuity Plan exercises and audits.
- Ability to motivate, influence, and train others.
- Strong analytical skills and problem-solving skills using data analysis tools including Alteryx and Tableau.
- Ability to communicate technical and operational issues clearly to both technical and non-technical audiences.
Madhuri N. she/her
Recruiter
Nouduru.madhuri@mastechdigital.com
https://www.linkedin.com/in/madhuri-n-4754021aa/
www.mastechdigital.com
