Job Title: IT Administrator, Infrastructure
Department: Information Technology
Summary: The IT Administrator plays a key role in ensuring the reliability, security, and efficiency of the organization’s technology systems and applications. This role focuses on strategic oversight, advanced troubleshooting, and leadership in enhancing system performance, configuring software or system components and supporting end-users. The Technical Administrator is a hands-on contributor who collaborates with cross-functional teams to develop or enhance system capabilities, drive process efficiencies, and ensure compliance with organizational standards and policies. As a versatile contributor, the Technical Administrator may specialize in one or more platforms such as systems infrastructure, Salesforce, or SharePoint, while maintaining a working knowledge of appropriate-functional administrative tools and technologies.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Administer, configure, and maintain core enterprise platforms (e.g., infrastructure systems, Salesforce, SharePoint) to ensure optimal performance, security, and user access aligned with business goals.
- Provide Tier 2/3 technical support for user-reported issues across platforms; diagnose, troubleshoot, and resolve problems in a timely and customer-focused manner.
- Perform regular system health checks, audits, data backups, and performance monitoring; proactively identify and address performance or security issues to maintain uptime and compliance.
- Manage user provisioning, role-based access controls, and permissions in accordance with enterprise security policies and data privacy standards.
- Work closely with functional teams such as Loan Servicing, Originations, Dealer Services, and Compliance to understand requirements and implement technology solutions that improve operational efficiency.
- Maintain clear documentation of configurations, processes, and troubleshooting procedures.
- Identify opportunities to streamline and automate administrative tasks and workflows to increase efficiency and reduce risk.
- Support users across the organization on system features and best practices; contribute to a shared knowledge base.
- Assist in ensuring systems adhere to financial regulatory standards such as SOX, PCI-DSS, and data privacy laws, in coordination with Risk, Audit, and Compliance teams.
System Management & Maintenance
- Install, configure, and maintain Windows/Linux servers (Active Directory, DNS, DHCP, Group Policy).
- Manage virtualized environments (VMware, Hyper-V, Nutanix) and containerized workloads (Docker, Kubernetes).
- Perform routine system monitoring, backups, and disaster recovery (Veeam, Commvault, Azure Backup).
- Apply OS and application patches, updates, and security hardening (WSUS, SCCM, Ansible).
- Troubleshoot hardware, software, and network-related issues (performance tuning, log analysis).
Cloud & Hybrid Infrastructure
- Administer cloud platforms (Azure, AWS, GCP) – VM provisioning, storage, IAM, and cost optimization.
- Implement hybrid identity solutions (Azure AD Connect, Okta, SSO).
- Automate deployments using Infrastructure as Code (IaC) (Terraform, ARM templates, CloudFormation).
Security & Compliance
- Enforce security policies, antivirus, and endpoint protection (Defender, CrowdStrike).
- Ensure compliance with IT standards (ISO 27001, NIST, GDPR).
- Monitor and respond to security alerts and vulnerabilities.
User Support & Documentation
- Provides training and mentorship to IT System Technicians
- Provide L2/L3 technical support for escalated IT issues.
- Maintain system documentation, runbooks, and knowledge base articles.
- Train end-users and junior staff on best practices.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Education: Bachelors degree in STEM, buisness or related field. Professional experience may substitute
- Experience: 1-3+ Years of Experience in a technology discipline or business related role
- Experience in system implementation, user administration, configuration, and access control.
- Prior experience in Financial Services or Auto Lending is a plus
- Demonstrated ability to contribute to system documentation, training materials, or knowledge bases.
- Experience in Financial Services Industry a plus.
- Certifications relevant to the role a plus:
- Microsoft Certified (AZ-104, MS-102), RHCSA, AWS SysOps.
Skills Required
- Requires entry to intermediate knowledge of a specific field or discipline and an understanding of how the practice is applied for their specific technical admin role...
- Ability to configure, administer, and maintain enterprise platforms, including workflows, access controls, and integrations.
- Proficiency in diagnosing and resolving system issues; familiarity with monitoring tools and logging platforms.
- Understanding of role-based user provisioning/de-provisioning, and identity management protocols.
- Experience with workflow/process automation tools.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Problem-Solving & Critical Thinking – Analyze, troubleshoot, and develop solutions for complex challenges.
- Documentation & Communication – Clearly document processes, requirements, and troubleshooting steps using industry-standard technologies.
- Collaboration & Cross-Functional Work – Work with teams across disciplines to integrate and optimize solutions.
- Requires intermediate analytical and problem solving skills.
- Requires intermediate verbal and written communication skills including collaboration in a cross-functional environment
- Skilled in creating clear documentation of systems, processes, and troubleshooting steps.
- Experience in one or more process and/or technical tools relevant to the role
- Soft Skills
- Problem-Solving: Quickly diagnose and resolve system issues.
- Communication: Explain technical concepts to non-technical users.
- Time Management: Prioritize tasks in a fast-paced environment.
- Team Collaboration: Work with IT, security, and development teams.
- Operating Systems: Windows Server, Linux (RHEL, Ubuntu).
- Virtualization: VMware vSphere, Hyper-V, Nutanix.
- Backup & Recovery: Veeam, Azure Backup, Commvault.
- Patch Management: WSUS, SCCM, Ansible.
- Cloud Platforms: Azure/AWS/GCP (IaaS, PaaS).
- Scripting/Automation: PowerShell, Bash, Python.
- Networking Basics: TCP/IP, DNS, VPN, Firewalls.
- Containerization: Docker, Kubernetes.
- Monitoring Tools: SolarWinds, PRTG, Grafana.
- IaC & DevOps Tools: Terraform, Ansible, Jenkins.
- Demonstrated expertise with enterprise grade monitoring and management technologies and best practices.
- Expertise with administration and configuration of system applications including Microsoft Exchange, Active Directory, OpManager, Endpoint Central, Autopilot, Entra, Microsoft O365, web servers, database servers, and others.
