Job Title
IT Professional I
Agency
Texas A&M University
Department
Technology Services - Academic Operations
Proposed Minimum Salary
Commensurate
Job Location
Dallas, Texas
Job Type
Staff
Job Description
Glimpse of the Job
Are you a tech-savvy professional passionate about exceptional IT service? Are you ready to bring your technical expertise to a dynamic healthcare environment? If so, we have an exciting opportunity for you to join Texas A&M Technology Services as an Information Technology Professional I.
Texas A&M College of Dentistry shapes the future of oral health through excellence in education, research, and patient care. With 10 dental specialties represented, College of Dentistry's educational experience is unmatched, and our drive to change lives through innovative technologies and cutting - edge research is unstoppable. As the largest oral health care provider in North Texas, the school brings care to people in need - wherever they need it.
As an IT Pro I, you will be at the forefront of our clinic's IT support, assisting student providers, faculty, and staff by maintaining and troubleshooting our desktop systems, software applications, and peripherals. You will play a pivotal role in ensuring that our environment remains secure, efficient, and capable of delivering the high-quality care our patients expect.
Key Responsibilities
- Provide first-line technical support to clinic personnel for desktop hardware, software, and network-related issues
- Maintain a customer-first attitude and resolve technical needs efficiently
- Diagnose and resolve customer reported issues in a timely and efficient manner
- Install, configure, and maintain desktop computers, printers, software, and other peripherals
- Collaborate with IT team members to implement technology initiatives
- Ensure compliance with healthcare data security and privacy regulations (HIPAA, HITECH)
- Document and update IT support procedures and policies as needed
Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Four months (1 semester) of student worker and/or customer service experience
- Excellent problem-solving and communication skills
- Attention to detail and a commitment to delivering outstanding customer service
- Strong knowledge of Windows and office productivity software
- Ability to work independently or collaboratively in a fast-paced healthcare environment
- Familiarity with clinical practice management software is a plus
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:
- Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatically enrollment in the Teacher Retirement System of Texas
- Health and Wellness: Free exercise programs and release time
- Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
- Educational release time and tuition assistance for completing a degree while a Texas A&M employee
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
